Jen Ritchie Email & Phone Number

Austin, Tx, Us

Austin, Tx

Boca Raton, Florida, Us

Responsible for managing all pre-sales activities associated with product cost and negotiating special pricing with our distribution and OEM partners. Help Office Depot Inside/Field Sales increase company margin, revenue and maintain special cost scenarios through ongoing communication with Sales, Merchandising, Procurement and Manufacturer product champions.Exceeded cumulative savings of team goal of $55M by running competitive bids, conducting direct negotiations, and creating strategic partnerships targeting solutions in vertical markets such as Healthcare, Public, Federal, Large and Midsize customers.Build, manage and innovate a core set of cost advisory engagements that drive best practices and adaptation with our technology sales team. Manage deal registrations by preparing and registering each unique opportunity using partner portals as well as creating detailed cost structures from distribution & manufacturer partners. Manage supplier selection processes using market analysis, concise request for proposals (RFPs), eAuctions and a data driven approach.

Boca Raton, Florida, Us

Technical Account Manager responsible for revenue growth and customer retention as part of a business-to-business integrated sales model as well as managing customer relationships by making outbound value-added contact to Fortune 500 Corporations and large educational accounts headquartered in Northern California.2016 Top TSR of the Year for Activity at 127% and 100%+ Margin Attainment for Q1, Q2, Q3, and Q4Enter and maintain customer information in Office Depot's CRM system (SFDC) and Contract Strategy dashboard on a regular basis and in a timely fashion. Coordinates with merchandising and vendors regarding strategic assortment and pricing.Responsible for meeting and exceeding quarterly quota with an average of 10 million.Selected Member of the Leadership Development Program that provides training and seminars on how to further inspire others and guide an organization to success.

Boca Raton, Florida, Us

Responsible for revenue growth and customer retention as part of a business-to-business integrated sales model and managing customer relationships with value-added contacts in federal accounts base. Strategically focused on revenue growth and customer retention including lead generation, account penetration, product penetration, introduction of new product/service offerings, and relationship building. Responsible for mentoring and conducting side by side on the job training to less experienced Sales Reps.Participates in the interviewing, selecting and on boarding process by partnering and receiving guidance from HR and Sales Trainers.

Austin, Texas, Us

Serve as customer advocate and single point of contact to help ensure customer accounts in assigned region experience a high level of customer service On-board all new customers for assigned region by scheduling Enterprise and integration installations, manual updates, training sessions and sales calls as required. Work with the Renewals team to obtain subscription and support renewals from current customers Monitor account activity/status for assigned region, identify any potential new sales or training opportunities and proactively identify and address any customer service issues, escalating to the appropriate level of management if necessary Update and maintain account information in SalesForce to ensure that all internal customers have full access to current account information Schedule meetings, conference calls or other communications between internal customers and/or external customer parties as necessary to address issues, opportunities or any other customer-related concerns

Jacksonville, Fl, Us

Conduct solutions based selling process to help educate and grow current business information customersEffectively manage a sizable pipeline with multiple accounts throughout the entire sales process while working effectively in a collaborative work environment.Meet metrics including incorporation of defined discovery questions, features and benefits, closing techniques, call performance objectives, and monthly/quarterly quotas. Effectively negotiate objections to increase renewal rates and ability to articulate a high level of business acumen and understanding of customers needs in order to provide an outstanding consultative experience

Round Rock, Texas, Us

Successfully managed 13 large corporate accounts located in Northern California by specializing in solution selling of both client and enterprise computer equipment.Ensure clients success through performance, recommendation, forward vision and adaptationResponsible for managing accounts, increasing market penetration through researching current trends, retaining and developing existing accountsContinuously exceeded all goals and metrics YoY (calls, revenue, talk time & service)Responsive and proactive maintenance of accounts including customer care issues, product quality, quotes and order processing

Master Of Arts, Health Psychology

Graduate Studies

Spanish Study Abroad

Bachelor Of Arts, Psychology