Jen Rodriguez Email & Phone Number

Tampa, Florida

Tampa, Florida

• Hired, trained, and managed 30+ employees in Fitness Staff, Janitorial, Sales, Personal Training, and Babysitter’s Club.• Processed payments for Memberships, Collections, and Renewals.• Created facility work orders – Building, Service Vendors, HVAC, Electrical, & Equipment.• Managed inventory for Fitness Equipment, Office, Janitorial and Maintenance Supplies.• Scheduling, Payroll, & Budgets.• Liaison for Corporate Office and Members regarding Membership Agreements, Incidents, Complaints and other Escalated Scenarios.

Tampa/St. Petersburg, Florida Area

• Processed Inbound and Outbound Purchase Orders. • Purchasing, Receiving, Sorting, Stocking, and Distribution.• Customer Service/Administrative Support to Clinics and Sales Personnel. • Lab support in Accessioning: unpacking specimens, digitalizing and data entry containing confidential patient demographics.

Tampa/St. Petersburg, Florida Area

• Supervised 4 CSRs doing business under 6 Internet retail companies.• Addressed Inbound Customer Inquiries via Phone, Email, In-Person and Live Chat.• Generated and maintained reports, customer records, data entry, posting payments (check,cash, and credit cards), A/R Collections, purchase orders, sales order entry, etc.• Implemented CS new hire procedure, training and development.• Lead support team during transition into Microsoft Dynamics (GP).• Maintained custom label accounts.• Assisted with the maintenance of social media sites (Facebook, Instagram, Twitter, etc.).• Administrative support to the Sales, Marketing, Shipping, Production, Accounting and Owners.

Tampa/St. Petersburg, Florida Area

*Processed Federal Applications for Student Aid (FAFSA).*Worked through verifications, awarding students, and Originating Loans.*Maintained records for audit and policy compliance.*Designed form templates and restructured applications, curriculum, and other packages.*Supervised administrative assistant and receptionist.

Miami/Fort Lauderdale Area

• Hired, Trained, and Supervised 2 Admin. Asst. in maintaining a Confidential Database.• Distributed patient load to 12 therapists within designated geographical territories.• Implemented Transition into an Electronic Filing Data System.• Payroll for Physical Therapists and Administrative Assistants.• Creating templates for agreements, records, spreadsheets, invoices, memos, correspondence, etc.

Double Bachelors - Finance & Management

Bachelor'S, Double Major: Finance And Management