I've spent the last decade vastly improving the user engagement and brand awareness at my company. I've become expert in content personalization and focusing on the online customer experience.Prior to this I'd described myself as an experienced technical writer with a passion for content management. While most of my expertise is in technical writing, tools and managing, I'm also an experienced analyst and consultant, with a history of both telecom and EMR implementations.Content Management, Technical Writing and Training: Writing, editing, training, managing, usability testing, UI design, quality assurance, project management. SEO knowledge.Consulting/Marketing: analytics reporting, streamlining processes, telecom audit project management, virtual demo environment managementSpecialties: Tools expert, especially Framemaker, Dreamweaver, SharePoint, SalesForce, Sitecore, PowerBI, and Google Analytics. Troubleshooting problems, meeting deadlines with high quality deliverables.