Jens Wulff Johansen Email and Phone Number
Jens Wulff Johansen work email
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Jens Wulff Johansen personal email
Jens Wulff Johansen is a Management at UBsend A/S at UBsend. He possess expertise in change management, organizational development, process improvement, outsourcing, performance management and 13 more skills. He is proficient in French, German, Norwegian, English and Swedish. Colleagues describe him as "Jens is a good team player and was a valuable part of the Management and Board of DHL Denmark.Jens is well structured and managed many projects to delivery. As the Head of CS he built the strategy for CS and consistently delivered against the assigned budget. As manager he commanded the respect of his staff and the other members of the team.I would employ/recommend Jens" and "Jens is a very experienced manager with exceptional qualifications when it comes to motivating and engaging his employees / colleges. Managing customer expectations Jens always acts professionally ensuring the right solution for the Customer and the Company."
Ubsend
View- Website:
- ubsend.com
- Employees:
- 28
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Director Of OperationsUbsend Jan 2023 - PresentCopenhagen, Capital Region, Denmark
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ManagementUnited Broker A/S (Bestseller) Aug 2015 - Nov 2023Holmen, Copenhagen
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Inside Sales Manager ScandinaviaLyreco Aug 2013 - Jul 2015 -
Senior Consultant, OwnerMoveri 2008 - Jul 2013I have been developing and training Management and Sales/Services staff with the use of coaching, class room training and different tests.My focus is on Performance Management and Appreciative Leadership.Primary results:• Training and development of managers and directors in major companies• Training and development of Sales in different companies• Development of organization in recycle business• Opening of own coaching practice
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Head Of Customer ServiceDhl 2007 - 2008I was overall responsible for the Customer Service which consisted of seven departments and about 100 employees and managers. Due to severe difficulties with efficiency, productivity and service standards I was asked to resume responsibility for the department and make a turn around. After a period of 8 months working together with management, employees and many stakeholders I could hand over a department with a new structure and a new management team where strategies, tactics and goals were in place.Primary results:• Changing organization and structure• Implementing new processes and systems • Completing the change within agreed budget• Taking service standards from last place in Europe to Top 3 -
Marketing & Sales Training ManagerDhl 2006 - 2007In a newly developed role I was responsible for coaching and training management teams, managers and sales consultants.Primary results:• Coaching managers• Facilitating strategy and value processes within the organization• Training all sales consultants and key account managers • Developing training programs and policies
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Head Of Customer OperationsDhl 2005 - 2006I was responsible for two highly specialized departments connecting customers with sales and operation. This was done in close collaboration with different European and global stakeholders. Focus was on operational performance, customer satisfaction and improving processes.Primary results:• Development and implementation of cross functional processes• Optimizing the start for new customers• Increasing productivity
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Head Of Customer ServiceDhl 1999 - 2005I was overall responsible for the Customer Service department. Throughout the years and closely together with managers, employees, customers and different departments I continuously strived to develop and implement new ways to increase customer satisfaction. This was done with a strong focus on quality standards, processes and the development of employees and managers. During the period Deutsche Post took over DHL, Danzas and A-Post in Denmark and I was responsible for the merger of the customer service departments from these companies.Primary results:• The merger of the customer service departments from three different companies• Reduction of staff with 30%• Development og managers, management team and employees• Implementing changes to increase customer satisfaction• Runner up in Best Customer Service in Denmark• Increasing value added selling with 100%
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Customer Service SupervisorDhl 1994 - 1999
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Sales ConsultantDhl 1992 - 1994
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Customer Service AgentDhl 1990 - 1992
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Planning ConsultantGaleries Lafayette 1988 - 1990 -
Courier / Cs AgentTnt Express 1986 - 1988 -
Kindergarten HelperSct.Georgsgilderne 1985 - 1986
Jens Wulff Johansen Skills
Jens Wulff Johansen Education Details
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UnocomNlp -
Id AcademyPsychotherapy
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PotentialBelbin Team Analysis
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BelbinSales Call Reluctance & Selling Styles
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ExpandCoaching
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ExpandNlp
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ExpandNlp
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Dhl AcademyEconomics, Innovation & Management
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Business Law -
Mathematics
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Rungsted StatsskoleHf
Frequently Asked Questions about Jens Wulff Johansen
What company does Jens Wulff Johansen work for?
Jens Wulff Johansen works for Ubsend
What is Jens Wulff Johansen's role at the current company?
Jens Wulff Johansen's current role is Management at UBsend A/S.
What is Jens Wulff Johansen's email address?
Jens Wulff Johansen's email address is mo****@****veri.dk
What schools did Jens Wulff Johansen attend?
Jens Wulff Johansen attended Unocom, Id Academy, Potential, Belbin, Expand, Expand, Expand, Dhl Academy, Copenhagen Business School, Copenhagen Business School, Rungsted Statsskole.
What are some of Jens Wulff Johansen's interests?
Jens Wulff Johansen has interest in Family And Friends, Sports.
What skills is Jens Wulff Johansen known for?
Jens Wulff Johansen has skills like Change Management, Organizational Development, Process Improvement, Outsourcing, Performance Management, Management, Training, Strategy, Coaching, Leadership Development, Cross Functional Team Leadership, Account Management.
Who are Jens Wulff Johansen's colleagues?
Jens Wulff Johansen's colleagues are Lene Ørum, Kristoffer Nørby Sørensen, Davide Barbagallo (大卫 巴尔巴加洛), Simon Hesthaven Timmermann, Rocky Chawla, Agata Perek, Rasmus Hvilshøj.
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