Payroll Case Resolution Supervisor
Current• Oversee end-to-end time capture and expense process for multiple U.S. State regions, including collection, validation and adjustment of payroll activities for the contractors deployed in the area• Achieve excellence in operations through auditing the collection of business-critical information and data integrity• Serve as an escalation point for complex inquiries, issues in timesheet, expense data, absence documentation etc.• Oversee & process time keeping/invoicing vendors such as Fieldglass, Beeline, ADP, IQN, Peoplesoft & Kronos• Improved team’s scorecard (accuracy/time based) from 67% to 100% in first three months, maintained 98% or higher• Support team of 10 to find resolution to payroll discrepancies, tax errors, and billing errors for Western United States• Core Competencies: command skills, process and conflict management, decision quality, and developing direct reports• Exceeds Expectations quarterly of Expected Business Results based on Professionalism and Customer Service, Internal Leadership and Teamwork, Training and Development
