Oversaw the Retail Communications team, communicating to 200,000+ people wearing the green apron in North America. Delivered the evolution of Starbucks partner (employee) communications by developing and launching a new internal magazine and streamlined weekly communication cadence. Reduced number of communications to employees by 85% which reduced complexity in-store and increased time partners spend face-to-face with customers.Expanded scope to include new Starbucks Roastery and Reserve internal communications strategy and roadmap.

Managed multiple stores, including hiring, forecasting, operations, planning and community outreach. Curated and managed the first in-store art gallery in the Mid-Atlantic, featuring and celebrating local artists.Awarded Manager of the Quarter.