Jen Harrington Email & Phone Number

Chula Vista, California

• Create and monitor KPIs to track department performance
• Generate and analyze reports in SalesForce CRM to track trends and identify gaps for process improvement
• Ensure quality and timely communication with customers by the Customer Service staff
• Improve customer service results by evaluating and re-designing processes
• Investigating and resolving customer issues and complaints
• Training Customer Service staff to deliver high standard of service

Chula Vista, California

• Research regulations and laws that are applicable to the business and ensure compliance
• Create and maintain the company’s Injury and Illness Prevention Program and Emergency Action Plans
• Develop policies and training to comply with State and Federal regulations
• Manage the document control process and ensure all controlled documents are maintained
• Screen and process incoming resumes, meeting company staffing goals

• Responsible for leading team members, assigning duties and managing store operations in addition to HR Team Lead duties
• Communicate company roll-outs and necessary store information to team members
• Resolve escalated guest and team member concerns
• Responsible for staffing, training and leading team to meet company deadlines
• Participate in leadership staffing meetings to assess talent, identify gaps and develop hiring strategies

• Partner with store management regarding hiring, talent development and performance management
• Process team member payroll; key vacation and sick hours and resolve issues timely
• Conduct new team member orientation; completing I-9 and compliance documents
• Ensure team members complete required training for position
• Review applications and schedule interviews
• Manage the human resources team