Seit November 2018 leite ich als Hoteldirektor und Leiter des Klosterbetriebs bei der Stiftung Kloster Eberbach alle Aktivitäten rund um das Hotel, das Tagungs- und Eventgeschäft sowie das Museum. Jährlich besuchen etwa 300.000 Menschen das Kloster, was einen Umsatz von 4,7 Millionen Euro generiert. Ich übernehme die Budgetplanung und -kontrolle aller operativen Abteilungen und sorge dafür, dass Umsatz- und Kostenziele eingehalten werden. Die Umstellung des Hotelbetriebs auf Eigenregie… Show more Seit November 2018 leite ich als Hoteldirektor und Leiter des Klosterbetriebs bei der Stiftung Kloster Eberbach alle Aktivitäten rund um das Hotel, das Tagungs- und Eventgeschäft sowie das Museum. Jährlich besuchen etwa 300.000 Menschen das Kloster, was einen Umsatz von 4,7 Millionen Euro generiert. Ich übernehme die Budgetplanung und -kontrolle aller operativen Abteilungen und sorge dafür, dass Umsatz- und Kostenziele eingehalten werden. Die Umstellung des Hotelbetriebs auf Eigenregie erforderte eine umfassende Koordination, von der Auswahl von Lieferanten bis hin zur Implementierung der Hard- und Software. In meiner Rolle als Hauptansprechpartner koordiniere ich auch die Auswahl und Betreuung des neuen gastronomischen Pächters. Kontinuierliche Produktverbesserungen, wie neue Zimmerkategorien und Investitionen in die Infrastruktur, tragen zur Umsatzsteigerung und zur Gästezufriedenheit bei. Show less

Bei Hyatt Place Frankfurt Airport war ich von Juli 2017 bis Oktober 2018 als Director of Operations für die strategische Planung und operative Durchführung der Hoteleröffnung verantwortlich. Neben der Personalrekrutierung leitete ich die Auswahl der Serviceanbieter und koordinierte die externen Partner. Als Hauptansprechpartner für alle Hotelmitarbeiter sorgte ich dafür, dass die Hyatt-Standards auf allen Ebenen eingehalten wurden, um eine konsistente Servicequalität sicherzustellen. Die… Show more Bei Hyatt Place Frankfurt Airport war ich von Juli 2017 bis Oktober 2018 als Director of Operations für die strategische Planung und operative Durchführung der Hoteleröffnung verantwortlich. Neben der Personalrekrutierung leitete ich die Auswahl der Serviceanbieter und koordinierte die externen Partner. Als Hauptansprechpartner für alle Hotelmitarbeiter sorgte ich dafür, dass die Hyatt-Standards auf allen Ebenen eingehalten wurden, um eine konsistente Servicequalität sicherzustellen. Die erfolgreiche Hoteleröffnung und der nahtlose Betriebsstart sowie die Einführung neuer Zimmerkategorien unterstreichen die Innovationskraft meiner Arbeit. Show less

Von Oktober 2016 bis Juni 2017 habe ich das Konzept für das integrierte Sales Cluster des Grandhotel Hessischer Hof und des Schlosshotel Kronberg erstellt und das Cluster geleitet. Ich steigerte den RevPar um €10 durch strategische Revenue-Management-Initiativen und erhöhte die Zusammenarbeit zwischen den Vertriebs- und Managementteams. Die einheitliche Reservierungssoftware und der Ausbau der internationalen Vertriebsnetzwerke sorgten für konsistente Kommunikation und erfolgreiche… Show more Von Oktober 2016 bis Juni 2017 habe ich das Konzept für das integrierte Sales Cluster des Grandhotel Hessischer Hof und des Schlosshotel Kronberg erstellt und das Cluster geleitet. Ich steigerte den RevPar um €10 durch strategische Revenue-Management-Initiativen und erhöhte die Zusammenarbeit zwischen den Vertriebs- und Managementteams. Die einheitliche Reservierungssoftware und der Ausbau der internationalen Vertriebsnetzwerke sorgten für konsistente Kommunikation und erfolgreiche Partnerschaften. Show less

Als Resident Manager beim Grandhotel Hessischer Hof von April 2015 bis September 2016 trug ich die Gesamtverantwortung für wichtige Hotelabteilungen mit einem Team von rund 60 Mitarbeitern. Ich arbeitete eng mit den Führungskräften an der Budgetplanung und sorgte für eine Steigerung der Umsätze durch Upselling-Strategien. Zudem verbesserte ich die Gästezufriedenheit durch erhöhte Servicequalität und setzte eine optimierte interne Kommunikationsstruktur um.

- Fully responsible for the following departments with approximately 160 employees: Front Desk, Telephone Operator, Concierge, Doormen, Bellmen, Valet Parking, Housekeeping, Fitness Club and Spa. - In charge of the $18.000.000 annual rooms division budget, with an “Average Daily Rate” of $200 and a yearly occupancy of 83%.- Increased “LQA ” test results from 79% to 87% through constant checks and trainings.- Boosted the Front Desk’s guest satisfaction “Medalia” scores from 825… Show more - Fully responsible for the following departments with approximately 160 employees: Front Desk, Telephone Operator, Concierge, Doormen, Bellmen, Valet Parking, Housekeeping, Fitness Club and Spa. - In charge of the $18.000.000 annual rooms division budget, with an “Average Daily Rate” of $200 and a yearly occupancy of 83%.- Increased “LQA ” test results from 79% to 87% through constant checks and trainings.- Boosted the Front Desk’s guest satisfaction “Medalia” scores from 825 points in May to 869 points in August leading to a 6th place in terms of guest satisfaction within Jumeirah globally.- Ensured that all housekeeping related costs including salaries remain under $25 per occupied room through constant control and amenity set up.- Launched new marketing strategies and campaigns in order to achieve a higher Spa revenue and an employee utilisation of more than 80%.- Increased the number of fitness club memberships by almost 10% from approximately 390 to almost 430 by contacting and re-enrolling old members and installing a referral program.- Implemented a “Perfect Room Program” in close collaboration with the sister property “Jumeirah Emirates Towers” and the departments housekeeping and engineering. - Active part of the hotel’s revenue team and maintaining the hotel’s top position in terms of ADR and RevPar in the local competition set.- Established monthly up-sell results of up to $15.000 by constant trainings of all Front Desk employees and a changed incentive program.- Ensured a 60% Profit Margin with an Average Rate of $200 through active cost control.- Introduced new communication technics to achieve higher employee satisfaction.- Direct reporting to the General Manager. Show less

Im Kameha Grand Bonn leitete ich die Bereiche Revenue Management, Reservierung und Front Office.

Fully responsible for the departments:- Front Desk, Concierge, Club Floor, Guest Recognition / Guest Relation, Bell Desk, Telephone Operator (app. 60 employees)- direct reporting to Hotel Manager / Director of Operations - fully in charge of the room division during the absence of the Hotel Manager / Director of Operations- responsible for an actual average monthly upswell result of €30.000 vs. a budget of €14.000- ensured enrollment of app. 200 new members per month in the… Show more Fully responsible for the departments:- Front Desk, Concierge, Club Floor, Guest Recognition / Guest Relation, Bell Desk, Telephone Operator (app. 60 employees)- direct reporting to Hotel Manager / Director of Operations - fully in charge of the room division during the absence of the Hotel Manager / Director of Operations- responsible for an actual average monthly upswell result of €30.000 vs. a budget of €14.000- ensured enrollment of app. 200 new members per month in the company's guest loyalty program vs. 60 budgeted new members- fully accountable for hiring, training and disciplinary actions (up to dismissal) for all employees in field of responsibility - constant improvement of hotel's level of service (ranked 1st in "tripadvisor travelers' choice 2012 - the best hotels" list of German luxury hotels and 12th of worldwide luxury hotels)- monitored sufficient staffing at all times while minimizing the use of external casual labor though internal lateral support - restructured the front desk department to stream line communication processes, increase efficiency of labor and higher guest satisfaction- implemented new policies and procedures in order to comply with corporate requirements and regulations- liaised with the housekeeping department on a daily basis to guarantee the highest level of cleanliness in all public areas - collaboration with other departments like reservations, revenue management, sales to meet owners and guests expectations, needs and requirements- worked closely together with the finance department and Hotel Manager / Director of Operations in preparing the annual budget and improving financial performance Show less

- Fully responsible for the Housekeeping budget (approximately €1.5 million), including costs for outsourced cleaning companies and all housekeeping related products and amenities.- Lowered the Housekeeping related costs for occupied rooms per night by almost €3 resulting in total savings of approximately €160,000 per year.- Performed daily walk-arounds to ensure the highest level of cleanliness and maintaining the Ritz Carlton Berlin among the top luxury hotels in Germany.-… Show more - Fully responsible for the Housekeeping budget (approximately €1.5 million), including costs for outsourced cleaning companies and all housekeeping related products and amenities.- Lowered the Housekeeping related costs for occupied rooms per night by almost €3 resulting in total savings of approximately €160,000 per year.- Performed daily walk-arounds to ensure the highest level of cleanliness and maintaining the Ritz Carlton Berlin among the top luxury hotels in Germany.- Re-organized all Housekeeping storage rooms and facilities to increase efficiency and stock control, resulting in yearly savings of circa €15,000.- Increased the available linen par stock from 1.5 to 4.5 by negotiating a new linen and terry leasing contract by increasing the costs per room and night by only €0.25.- Organised and managed the cleaning, maintaining and up-keeping of all guest rooms, public areas and back of house areas through own employees and outsourced cleaning companies.- Ensured the highest level of guest satisfaction for all individual guests as well as high profile political delegations, business groups and international celebrities.- Scheduled and oversaw the daily work of all outside contractors, including approximately 45 outsourced room attendants, window cleaners, lobby attendants etc.- Created an internal quality system that stimulates better performance through benefits for high performing employees and extra coaching for low performers.- Established new Standard Operating Procedures for all Housekeeping related areas to increase constantly the level of service, cleanliness and efficiency.- Fully responsible for hiring, training and pronouncing disciplinary actions for all Housekeeping Supervisors.- Fully responsible for the entire Rooms Division during the absence of the Rooms Division Manager.- Direct reporting to the Rooms Division Manager Show less

Ich unterstützte die Vorbereitung der Eröffnung von The Ritz-Carlton Wien.

- Organised and managed the cleaning, maintaining and up-keeping of guest rooms, public areas and back of house areas in accordance with local and corporate standards. - Reviewed the performance of housekeeping supervisors; supported them in creating their own career goals in alliance with their abilities and preferences.- Recommended and implemented changes of policies and procedures for the Rooms Division in order to assure a permanent increase of guest satisfaction.- Scheduled up… Show more - Organised and managed the cleaning, maintaining and up-keeping of guest rooms, public areas and back of house areas in accordance with local and corporate standards. - Reviewed the performance of housekeeping supervisors; supported them in creating their own career goals in alliance with their abilities and preferences.- Recommended and implemented changes of policies and procedures for the Rooms Division in order to assure a permanent increase of guest satisfaction.- Scheduled up to 50 employees with taking their preferences as well as the hotel’s occupancy and demand into consideration.- Maintained the highest level of communication and good relationship with other departments.- Responsible for the operation of the department in the absence of the Housekeeping Director.- Participated in Manager on Duty rotation and performed all tasks several times per month.- Checked all VIP and suite arrivals daily to assure the highest standards of cleanliness.- Managed all daily operational duties as well as supervised up to 35 local employees.- Pronounced disciplinary actions when required. Show less

- Coordinated all daily arrivals and departures including room allocation for individual guests and groups according to their preferences and needs as well as cash control for entire team.- Reviewed employees' performance, coached them and created goals for their own career development based on their abilities and preferences.- Organized sold out situations and relocated guests in a highly satisfactory way in accordance to local and corporate standards.- Created schedules while… Show more - Coordinated all daily arrivals and departures including room allocation for individual guests and groups according to their preferences and needs as well as cash control for entire team.- Reviewed employees' performance, coached them and created goals for their own career development based on their abilities and preferences.- Organized sold out situations and relocated guests in a highly satisfactory way in accordance to local and corporate standards.- Created schedules while taking personal preferences and hotel's occupancy into consideration.- Participating in Manager on Duty rotation and performing all tasks several times per month.- Suggested and implemented new local policies and procedures to improve level of service.- Performed all duties and responsibilities of a Night Manager several times per month.- Motivated, supervised, trained and guided up to 10 Front Office team members daily.- Actively participated in the selection process of new employees.- Pronounced disciplinary actions when required. Show less

Guest lecturer for the Rooms Division classes "Front Office Operations" and "Housekeeping".These classes prepare the students for their future moves to Les Roches' international campuses in Switzerland, Spain or the USA, where Rooms Divsion experiences are required.

· Upgraded potential Fairmont Gold Floor guest to increase occupancy, average rate and popularity of the Fairmont Gold Floor by filtering the daily arrival list. · Responsible for the Fairmont Gold Floor operation (52 rooms) in the absence of its Manager. · Managed the hotel's driveway and valet parkers during events with up to 600 guests. · Organized sold out situations and relocated guests in a… Show more · Upgraded potential Fairmont Gold Floor guest to increase occupancy, average rate and popularity of the Fairmont Gold Floor by filtering the daily arrival list. · Responsible for the Fairmont Gold Floor operation (52 rooms) in the absence of its Manager. · Managed the hotel's driveway and valet parkers during events with up to 600 guests. · Organized sold out situations and relocated guests in a highly satisfactory way. · Pre-screened and interviewed new employees via telephone and face-to-face. · Fulfilled all Manager on Duty tasks and responsibilities whenever on duty. · Organized and run all aspects of the daily Front Office operations. · Resolved guest complaints in a timely and satisfactory manner. · Coordinated group arrivals of up to 150 guest rooms. Show less

- Participated in "Emergency response team" after been extensively trained in first aid.- Performed all duties and responsibilities required as Night Manager twice a week.- Organized sold out situations and relocated guests in a highly satisfactory way.- Ensured brand standards and procedures including coaching and daily training.- Fulfilled all Manager on Duty tasks and responsibilities whenever on duty.- Supervised all Front Office team members on a daily basis.-… Show more - Participated in "Emergency response team" after been extensively trained in first aid.- Performed all duties and responsibilities required as Night Manager twice a week.- Organized sold out situations and relocated guests in a highly satisfactory way.- Ensured brand standards and procedures including coaching and daily training.- Fulfilled all Manager on Duty tasks and responsibilities whenever on duty.- Supervised all Front Office team members on a daily basis.- Pronounced disciplinary actions when required. Show less

Supervised all duties and tasks of the international Executive Floor staff daily.Arranged all VIP requests and amenities for Executive Floor guests.Coordinated up to 120 arrivals and departures at the front desk several times a month.Addressed guest complaints and implemented solutions to improve guest satisfaction.

Obtained detailed knowledge of all operational and administrative departments by rotation and hands-on experience throughout all departments of the hotel, including reservations, housekeeping, stewarding and all F&B departments.Acquired knowledge and skills through extensive trainings, practical applications and bi-weekly fulltime theoretical classes.