Ashley Gomez is a Application Support Analyst at Manulife Business Processing Services.
Manulife Business Processing Services
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Application Support AnalystManulife Business Processing ServicesPhilippines
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Associate Application Support AnalystManulife Business Processing Services May 2020 - PresentPhilippines• Perform day to day user and application processes, including adding, changing, and terminating systems accesses.• Identify issue and apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group• Fulfill change requests dictated by the document provided by the business• Identifies IAM-related issues within the segment to reduce risk of security exposures and coordinates with various teams to resolve them.• Ensures timely maintenance of users/access rights upon receipt of employee movement and/or access requests based on agreed turn-around time.• Inform Tech Leads of updates in documentation of procedures upon receipt from Business Owners or System Owners• Provide audit with evidence of reviews as requested.
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Associate Operations Analyst - Graduate ProgramManulife Business Processing Services Dec 2019 - Apr 2020Quezon City, Philippines• Part of the Information Systems Graduate Program that aims to develop the career and enhance the IT skills of recent graduates.• Assists in Vulnerability Management Reporting which provides the organization with information on the information security vulnerabilities in its environment.• Assists in Audit Transfer Control wherein the terminated user's access to SOX applications were audited. • Assists in extraction of Information Risk Management (IRM) controls from IRM policies and standards.• Assists in analyzing and categorizing incidents for Service Excellence team.• Developed an application mapping tool for IS Service Management which helps the team to search efficiently for an application with its details.
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Product And Operations InternBaytech Bpo Corporation Feb 2019 - Apr 2019Ortigas, Philippines• Worked with Product and Operations team as IT/Quality Assurance.• Designed an UI/UX for LawForms USA.• Creates PDF files fillable electronically.• Assess the quality of mapped PDF files.• Tests the organization's web applications through cross-browser testing.
Ashley Gomez Education Details
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Information Technology -
Computer Technology
Frequently Asked Questions about Ashley Gomez
What company does Ashley Gomez work for?
Ashley Gomez works for Manulife Business Processing Services
What is Ashley Gomez's role at the current company?
Ashley Gomez's current role is Application Support Analyst.
What schools did Ashley Gomez attend?
Ashley Gomez attended Bulacan State University, Bulacan State University.
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