Jens Zimmermann Email & Phone Number

Cape Town, WC, ZA

Kapstadt Und Umgebung, Südafrika

• Live Coaching on the floor
• Incubation Process
• Pre-Shift Huddles
• Essential Skills Sessions
• WAT sessions
• Retrospective Quality Checks

Kapstadt Und Umgebung, Südafrika

• Live coaching on the floorAvailable and visible on the floor to facilitate in the moment coachingLive assistance on the floor as neededFacilitate a learning environment by ensuring effective knowledge.
• Key performance indicatorTeam Quality Pass RateTeam Customer Satisfaction RatingsTeam Influence on quality trends as indicated via the LTO report
• Incubation ProcessAssist with incubation processHelp Facilitate the incubation program with new starters during their first shift cycleProvide feedback to the Coach findings of the incubation week
• Pre-Shift HuddlesConducting huddles/shift handover when TL or Coach not availableFacilitate a question and answer section during the pre-shift huddle should the time allow
• WAT SessionsAssist Coach with WAT materialAssist with Facilitating
• QA FeedbackUse QA feedback to help coach devise individual action plans for hostsHighlight the areas of improvement, but focus on embedding the correct processes

Kapstadt Und Umgebung, Südafrika

• Assist in Shift StructureAction plan for the upcoming shift (shift structure, split of duties, etc.)Shift report and interdepartmental communication Shift huddle if team lead or coach is absentmake sure to get updates.
• Email managementNB: Affected players – e.g. when a banking mechanism has gone down and the list is sent out. Check emails that are from Service Managers, Team Leads and CoachesMonitor scheduled maintenance and.
• Assist the Service Lead to make sure that all hosts are on the same page regarding new promotions, announcements and changes in the business
• In case of the Service Lead's absence (leave) review the roster on a daily basis to ensure that all shifts are sufficiently covered.

Kapstadt Und Umgebung, Südafrika

Maintaining client bases in CRM systems, independent in taking decisions on customers' financial profiles for the company and customer satisfaction, global concept of customer approach, i.e. German speaking area, UK, Canada, India - multi-language, phone and written contact. Managing customer accounts while adhering to secure financial and legal.

Kapstadt Und Umgebung, Südafrika

Guesthouse management including Guest Liaison, Administration andBookings. Additional tasks were preparing the breakfast, welcoming thearrivals and supervising the housekeeping.

Melchsee-Frutt

• Stellvertreterfunktion der Betriebsleitung ad interim
• Gästebetreuung und Allrounder

Luzern Und Umgebung, Schweiz

• Drehscheibenfunktion im Product Management
• Organisation und Kontrolle des Warenflusses

Zug

• Qualitative Marktforschung im Konsumgüterbereich
• Analyse der Markenführung eines Traditionsbetriebs

Maria-Rickenbach

Emmetten

• Verkauf der Hoteldienstleistungen
• administrative und organisatorische Aufgaben
• Marketing- und Assistenzaufgaben für die GL

Dipl. Betriebswirtschafter Hf, Bwl

Betriebswirtschaft, Marketing Und Kommunikation

Jura

Matura