• Successfully executed a campaign that resulted in a 12x increase in customer bookings and revenue. • Implemented quality assurance procedures, achieving a low unsubscribe rate of 0.1 - 0.6% per campaign.• Utilised business analysis reporting to monitor campaign effectiveness, achieving an average open rate of 45-53% for each campaign.

• Proficient in using Five Faces and PRODA to enter recipient’s vaccination details. • Efficiently managed the covid testing bookings via eMR Power Chart and Covid Clinic Dashboard. • Direct recipients to the next stage in the vaccination process.• Screening eligibility for recipients and providing appropriate stickers.• Responsible for checking in recipients and guiding them to the vaccination hub. • Communicate with concierges and nurses at other stages to maintain a consistent and efficient flow. • Effectively managed the crowd and answered any recipient queries.

• Reduced ad-hoc email sends by 70% in Q1 2022 and prioritised automated email campaigns.• Managed the eBay Roadshow event for sellers, resulting in a 31% increase in community connectedness, a 28% increase in seller belief in eBay, and 93% of sellers indicating they would attend such an event again.• Received an award from the eBay team for maintaining stakeholder relationships, effective negotiation, and exceptional communication skills in my performance.

• Responsible for creating marketing content adhering to brand guidelines for various social media platforms such as Instagram, Facebook and LinkedIn. • Coordinated the project and its operations by maintaining program files, records and databases. • Prepared standard operating procedures and document workflows for current and future process steps.• Facilitated Zoom sessions and ensured a high rate of student engagement.

• Developed marketing materials adhering to brand guidelines for various social media platforms such as Instagram, Facebook and LinkedIn. • Created and maintained a social media schedule spreadsheet. • Supported the managers by coordinating the project and its operations by maintaining program files, records and databases. • Prepared standard operating procedures and document workflows for current and future process steps.• Designed and conducted a study on domestic students in Australia to identify the perceived barriers to successful careers. • Facilitated zoom sessions and ensured a high rate of student engagement.• Creating and maintaining a social media schedule spreadsheet. • Supporting the managers by coordinating the project and its operations by maintaining program files, records and databases. • Preparing standard operating procedures and document workflows for current and future process steps.• Designing and conducting a study on domestic students in Australia to identify the perceived barriers to successful careers. • Facilitating Zoom sessions and ensuring a high rate of student engagement.

Achievements:• Graduate student representative at Fairtrade Steering Committee• Hosted a podcast by GSA on mental health and well being.• Participant of the LEAD Program.

• Delegated tasks to team members and ensured social media posts were published on schedule across all platforms, resulting in a 112% boost in engagement and a 43% increase in followers within one month.• Prepared monthly social media analysis reports using social media insights, increasing impressions by 82.3%.• Implemented an organised system using Airtable to assign duties to team members and designed a social media calendar. • Organised team meetings and coordinated with various departments to enhance communication and team building.

• Implemented marketing and promotion tactics; led to a 34% growth in total social media shares.• Designed online marketing campaigns; increased followers by 2400+ and drove brand awareness.• Effectively handled a high volume of customer queries through Groove and Drip, resulting in a 32% rise in customer satisfaction.

• Had the opportunity to present to the Commissioner of Victoria.• Conducted primary research through interviews and surveys. • Established strong working relationships with my teammates and other stakeholders. • Researched and suggested strong recommendations.• Generated focus group questions and surveys for participants and analysed the feedback received from participants. • Planned and scheduled project timeline.

• Created and managed content for marketing materials, website and multiple social media platforms.• Managed the website via WordPress and integrated shopping feature. • Integrated Instagram shopping and managed catalogue via Facebook Commerce Manager. • Responsible for growing online sales on Etsy by 6% through an emphasis on sales and promos, targeted social media advertising, Etsy marketing and other digital strategies.

Achievements • Designed Canva posters for recruitment and various club events such as GCG X Monitor Deloitte, Seek X GCG. • Ran Facebook Ad campaigns and analysed the analytics which resulted in boosting the reach from 454 to 1818 and increased the engagement from 22 to 74.• Scheduled posts using Hootsuite for LinkedIn and Instagram. • Posted on all social media platforms such as Instagram, Facebook and LinkedIn to attract students across all streams which resulted in higher applications- 291 applications for next semester intake.

• Boosted content interactions by 51.2% in one week, resulted in higher sales.• Collaborated with other team members and raised $10,033 to support international students.• Processed smooth sales transactions by attending to customer queries, advanced customer satisfaction by 40%.

• Enhanced post interactions by 869.3% to reach 83,100 in one week, supported by developing and maintaining MS Excel reports for campaign performance.• Achieved 94% subscribers and 629 plays on Apple Podcasts, and 47 followers and 46 listeners on Spotify on launch day.• Utilised techniques such as cold calling, networking, and emailing to gain new leads; expanded sign-ups by 5%.

Achievements • Performed budgeting and forecasting, exceeded investors targets by 15%, delivered an average room rate higher than 13% of the competitive set. • Achieved an average occupancy of 95% in 3 months. • Fostered a culture of passions, innovation and collaboration through a clear mission and communication and resulted in a 9.2/10 rating on Trivago and 4/5 rating on Google reviews. • Implemented a powerful SEO strategy that increased organic traffic and a higher ranking in Google search results.

• Spearheaded research initiative, led to discover new business opportunities, resulting in market share increase by 12%.• Promoted to Sales and Marketing Manager within one year due to high performance in sales management, marketing strategy execution, and innovative approach to digital marketing.• Accomplished a high level of professionalism and zeal towards work by maintaining quality relationships with existing customers and earning referrals from existing clients, boosting sales by 10% in 2018.

Achievements• Responsible for lead management and marketing campaigns that resulted in higher occupancy and customer retention, while at the same time showing an increase of Google reviews from 3.7 to 4.8 stars in 40 days. • Created an email campaign using Mailchimp for potential customers (300+ accounts), and contributed an increase of 66.6% in response rate and 18% revenue. • Awarded Outstanding Performance employee in 2018.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.• Answered and quickly redirected up to 80 calls per day.• Improved customer service rating by 6% by training 7 new employees on proper phone handling techniques

• Planned and organised an event at Park Hotel for customers to clarify their queries and provided an opportunity for them to meet directly with the sales team. • Logged client call information and solutions provided into the SAP database. • Conducted a successful event at The Park Hotel, reducing daily cases by more than 80%, from 80 to 15 per day.• Demonstrated strong problem-solving skills by addressing client issues, resulting in a 30% boost in customer satisfaction.

• Handled approximately 90 inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments• Increased customer satisfaction by resolving customer issues• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately