Jens Moeller is passionate about Organisational and Personal Performance – as a Management Consultant, Coach, Author and Speaker. On a personal level, he is an expert in boosting others’ creativity to find solutions for their critical challenges, and in giving their thoughts and ideas a structure to work with. On an organisational level, he supports companies to enhance their organisational performance according to their goals, KPI and strategies.With his 29 years of project experience with some 85 leading organisations and 6 years with one of the largest European BPO companies, Jens Moeller has been working with household names such as 1&1, BP, BSkyB, O2, The Carphone Warehouse, Homeserve, Canon, Kabel Deutschland, BT, Frost & Sullivan, PRICOA Capital Group, Daimler, Bosch, DHL, E-Plus, Toshiba Europe, Postbank, Deutsche Telekom, Lufthansa, General Motors, and Siemens Business Solutions. Further, with many SME, Consulting companies and Capital Investors such as PRICOA Capital.Graduated in Business Administration at Frankfurt Goethe-University (“Diplom-Kaufmann”), Jens Moeller holds the Certified Management Consultant (CMC) title, awarded by the Institute of Consulting (UK) in association with the International Council of Management Consulting Institutes.Jens Moeller’s book on Outsourcing (2000) was one of the first of its kind in Europe. He is one of the authors of the German Ministry of Economics’ Call Centre Manual, a Best Practice guideline for companies and organisations on how to establish and operate call centres.Specialties: Organisational Development (OD), Organizational Development, Personnel Development, Management Consulting, Management Performance, Management Coaching, Executive Coaching, Leadership, Process Consulting, Workshop Moderation, Strategy Articulation and Vision, Change Management, Presentations, 1:1 Consulting, Training, Sales, Service, Call Centre, Marketing