Jens Nef work email
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Jens Nef personal email
I am a senior digital transformation leader & strategist with an extensive track record in driving complex digital transformations and delivering technology products end-to-end.
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Client Portfolio DirectorMerkle DachZurich, Switzerland
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Director Digital Vision & TransformationMerkle Dach Apr 2021 - PresentGeneva, ChI am heading the greenfield creation, scale-up and continued management of the digital commercial ecosystem for our client, a pioneering life science champion in mRNA & COVID vaccination:➤ Scaling up and managing a fully remote, worldwide team from 0-250+, on/near/offshore➤ Creating an agile & lean digital factory setup from scratch for an ecosystem buildup in record time➤ Building a best-of-breed, cloud based ecosystem for global scale with: IQvia, Salesforce, Adobe, AWS, Zendesk, Talkdesk, Akamai, Aprimo, Reltio, Cognigy, Cvent, Qualtrics, iOS, React and more.
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Director Custom SolutionsNamics – A Merkle Company Jan 2020 - Apr 2021I headed the award winning unit with 40+ people in CH/DE (consulting/fullstack dev/mobile/data science) that helped to build and scale-up our clients' digital business ventures & innovations, e.g.: My.livit.ch, Siemens, Post, Medela, Migros, Credit Suisse and many more
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Senior Principal Lead ConsultantNamics – A Merkle Company Feb 2019 - Dec 2019As Lead Consultant I conceptualized, kicked-off and helped to create several transformative digital product innovations for/with our clients, e.g.: 'Clyde.ch' for AMAG & 'Direct Sales' for Autoscout24.ch
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Omnichannel Customer Service Solutions, DirectorUbs Aug 2015 - Jan 2019Zurich, ChI was responsible for developing new and managing all existing digital customer service solutions and channels at UBS Switzerland within the ‘Multichannel Management & Digitisation’ department.In this role I served as a key liaison between for all business segments of the Swiss market (wealth/corporate/retail) and IT teams for strategic initiatives, product developments and project executions as well as existing platforms and channels.This comprised chat, online appointment, co-browsing, remote video advisory, call, voice authenticaton, callme & callback, phone banking, omnichannel contact center platform, workforce management, banking service workbench, knowledge management and others. -
Business Partner Manager Digitalization & Customer ExperienceSunrise Communications Ag Nov 2013 - Jul 2015Glattpark (Opfikon), Zurich, ChI was responsible for the E2E project portfolio delivery of all digitalisation and customer experience programs / projects in the IT department, acting as main counterpart and partner for business units, e.g.: Sunrise.ch relaunch, Webchat for Sales and eCare, Tablet enabled sales in retail, Sunrise Mail, etc. -
Senior Program ManagerSunrise Communications Ag May 2011 - Oct 2013Glattpark (Opfikon), Zurich, ChI successfully initiated, managed and delivered multiple Innovation projects, programs and products, e.g.: Sunrise Digital Identification, Voice of the Customer (NPS), Sunrise Mein Konto App, etc.
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Product Development Manager Digital After SalesDaimler Ag Dec 2007 - Apr 2011Stuttgart, Baden-Württemberg, DeIn the digital after sales department I was responsible for multiple products (hw/sw/service), product developments and strategic projects with a worldwide scope for all Daimler brands. -
Project Lead & Product Management ConsultantStar Consulting (Spin Off Daimlerchrysler Ag) Nov 2004 - Nov 2007Böblingen, De -
Co-FounderAutohaus Pfunder Gmbh Mar 2003 - Oct 2004Car dealer for Renault, Nissan & Dacia. During start-up phase until 10/2004 I acted as Head Business & IT. As Co-Founder and Partner I stayed involved (non-operational) until 2017. -
Assistant At Hsg Institute For Media And Communications ManagementUniversität St.Gallen - Hochschule Für Wirtschafts-, Rechts- Und Sozialwissenschaften Feb 2001 - Mar 2003St.Gallen, Ch -
Consultant Trainee At Pwc ConsultingPwc Switzerland Ag Jun 2002 - Oct 2002Zurich, Ch, Ch -
Project DevelopmentStart Global Feb 2002 - Jun 2002Sankt Gallen, Ch -
Start-Up TeamOlivio Vof Netherlands / Der Olivengarten Gmbh Nov 1999 - Sep 2000Start-up in wholesale and retail trading for mediterranean food products in NL & DE.
Jens Nef Skills
Jens Nef Education Details
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University Of St.GallenIt-Management (Main) / Controlling / Psychology / M&A -
University Of BaselBusiness Studies / Economics / Statistics
Frequently Asked Questions about Jens Nef
What company does Jens Nef work for?
Jens Nef works for Merkle Dach
What is Jens Nef's role at the current company?
Jens Nef's current role is Client Portfolio Director.
What is Jens Nef's email address?
Jens Nef's email address is je****@****ubs.com
What schools did Jens Nef attend?
Jens Nef attended University Of St.gallen, University Of Basel.
What skills is Jens Nef known for?
Jens Nef has skills like Product Management, Project Management, Telecommunications, Product Marketing, Mobile Devices, Project Portfolio Management, Product Development, Change Management, Start Ups, It Management, Product Lifecycle Management, Information Technology.
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