Jens-Ole Petersen Email & Phone Number

Berne, Switzerland

Bern, Schweiz

Bern

Responsible for the project to digitize all documents in the claims processing process. Provision of the necessary infrastructure: Scanner, input management and digitisation software, interfaces, document storage, file plan/taxonomy. Intergation with specialist systems for system-supported case allocation and processing of claims invoices.Change Management to introduce the solution in all central an decentralized claims teams.Project scope approx. 12 mio CHF

Strategic Consulting with Focus Business/IT Alignment.Industry Focus: Communications, Media & Technology.

Responsible for development and business alignment of the IT target architecture. Primary focus is the BSS/OSS roadmap to support the transition of a Telecom fixnet operator to adopt an "All-IP" network architecture.

• Responsible project lead for teams of 3-10 persons (Budgets up to € 500k).• Defined the processes and interaction points based on ITIL (IT Infrastructure Library) for a'nearshore' application maintenance team.• Technical training and process definition for a team providing outsourced helpdesk andapplication management functions for Vodafone International AG.• Developed a concept of generic application services on a "Service Delivery Platform" forMobile Applications for… Show more • Responsible project lead for teams of 3-10 persons (Budgets up to € 500k).• Defined the processes and interaction points based on ITIL (IT Infrastructure Library) for a'nearshore' application maintenance team.• Technical training and process definition for a team providing outsourced helpdesk andapplication management functions for Vodafone International AG.• Developed a concept of generic application services on a "Service Delivery Platform" forMobile Applications for SwisscomMobile AG.• Lead for Requirements Management and Development for a SAP-based Procurement Portalfor Deutsche Bank as part of a larger outsourcing program.• Contributed to successful proposal work. Show less

• Specified and configured the technical environment and methodology to facilitate multireleasedevelopment of customer care and billing systems for T-Online International AG(Largest Internet Service Provider in Germany). This included setup of configurationmanagement procedures and systems for up to 100 developers working in parallel.• Design of technical architecture to support Customer Care / Internet Self Services / Billing/ Service Activation for the international… Show more • Specified and configured the technical environment and methodology to facilitate multireleasedevelopment of customer care and billing systems for T-Online International AG(Largest Internet Service Provider in Germany). This included setup of configurationmanagement procedures and systems for up to 100 developers working in parallel.• Design of technical architecture to support Customer Care / Internet Self Services / Billing/ Service Activation for the international operations of T-Online.• Responsible for System Test approach and tools/environment for a program developingCRM/Billing/Order Management/Provisioning services at Singapore Telecom (SingTel).• Designed and implemented the security architecture for web-based customer careapplication based on PKI and client certificates. Show less

• Custom software implementation for large scale telecommunication billing system atDeutsche TelekomAG on PC/Windows (Pascal) and Mainframe (COBOL).• Developed and supported technical modules to integrate applications acrossIBM Mainframe – UNIX server databases – PC client software.

Executive Education, Management And Leadership Certificate

Leading Change in Complex Organizations Corporate Strategy Understanding and Solving Complex Business Problems Creating High Velocity.

Master Of Business Administration (Mba), The European Mba

University of Mannheim, Germany ESSEC, France Warwick Business School, UK

Graduated Engineer (Dipl-Ing.), Electrical Engineering

Communications & Information Technology