Jenson George Email & Phone Number

Massachusetts, United States

Team: Ambulatory - MGB Medical Group- Supporting alongside Ambulatory Team in upgrades and providing education and materials to end users as they progress through their day to day workflow. Supporting Go-Live dates ranging from system transitions, routine elbow support, or system updates. - Conducting personalization labs to guide new Medical/Surgical providers through the personalization and set up of Epic before starting in the clinic.- Providing support to several practices by managing priority based tickets, service level agreements, and requests through ServiceNow ticketing software. Managing requests during normal business hours & on-call after hours.- Educating users on applications: Haiku, Canto, Nuance Dragon Medical One, Okta Verify E-Prescribing Controlled Substances Authentication Processes

Massachusetts, United States

Team: Ambulatory - MGB Medical Group- Collaborating with inpatient & outpatient practices of our hospital system, providing epic support and access for daily use, optimization request assistance, and collaborating on various projects via online or in person meetings. Participating in upgrades and providing education and materials to end users as they progress through their workflow. - Providing support to several practices by managing priority based tickets, service level agreements, and requests through ServiceNow ticketing software. Managing requests during normal business hours & on-call after hours.- Participating in corporate team meetings to discuss upcoming projects and high priority changes and communications.- Supporting Go-Live dates ranging from system transitions, routine elbow support, or system updates. - Educating users on applications: Haiku, Canto, E-prescribing Controlled Substances Authentication Processes using Okta Verify and previously RSA.- Working with Digital Innovation Team to work on methods to automate workflows using Microsoft 365 Apps.

New Haven, Connecticut, United States

Team: Business Intelligence - Providing EHR (Epic) Support to end users with management of service desk tickets through Manage Engine Service Desk software. Tracks external vendor requests using ServiceNow. - Provide training resources and schedules for all employees using Epic as they onboard to the organization. Educating users on applications: Haiku, Canto, E-prescribing Authentication Processes, Inbasket usage, reporting workbench & printing in epic. - Create several optimization requests including department builds and security template changes.- Acts as a liason with external vendors: Yale New Haven Health Epic Build team for building new sites/departments & Quest Lab Inquiries.- Collaborate with Yale New Haven Health to provide Epic accounts and security access for new end users and for troubleshooting specific end user inquiries.- Utilizes Office 365 suite to build automated documents to keep track of organization’s New Onboarding Hires and Provider Credentialing Information.

Stamford, Connecticut

Team: Primary Care Practice Registration and SchedulingSoftware: eClinicalWorks- Assisted with the registration and scheduling of a high call and in-person volume.- Verified insurance by tracking eligibility for patients and collecting copays.- Worked alongside Medical Providers to confirm their respective schedules.

New City, New York

Team: Registration & Check-In Software: eRad Radiology Information Systems- Engaged with at least 300 patients a day assisting with the check in and check out of patients for radiology based appointments. - Worked face to face to register patients into the system and collected copays for insurance.

Master Of Science, Healthcare Informatics Administration

Graduated in 2021

Bachelor Of Arts, Social Science With Emphasis In Psychology

Graduated in 2019

Advanced Regents Diploma, 3.5/4.0

Graduated in 2014