Jennifer Turk Email & Phone Number

Green Bay, Wisconsin, United States

Green Bay, Wisconsin, United States

Maintain accurate property tax records for over 100,000 Brown County parcels, ensuring efficient tax collection.Enhance financial transparency by accurately recording funds through deposits and receipts. Process and ensure the accuracy of weekly accounts payable checks.Resolve customer inquiries and complaints regarding property taxes, de-escalating upset customers and providing clear communication and accurate information in person and over the phone.

Waukesha, Wisconsin, United States

Provided exceptional customer service across multiple channels (in-person, phone, and mail) by addressing inquiries regarding judicial procedures, court appearances, trials, bail, and outstanding warrants.Ensured accurate financial management by processing court-ordered financial obligations and collecting court fees and fines, while maintaining balanced daily cash, check, and credit card receipts.Drafted legal correspondence for judicial signature, demonstrating strong attention to detail and accuracy.

Greater Milwaukee Area

Led and motivated a team of 15 residential billers, empowering them through targeted coaching and development opportunities. Contributed to the implementation of a data-driven system for consistent team performance monitoring, utilizing data to identify individual and team performance gaps.Provided targeted coaching to the outsourced team, ensuring accurate and timely customer billing, and driving performance improvements. Championed cross-training and scheduled skill-building workshops, equipping employees with the tools and resources to excel.Analyzed monthly reports for accurate billing adjustments, safeguarding financial integrity and customer satisfaction. Streamlined timesheet approval processes for residential and complex billers, ensuring accuracy and adherence to collective bargaining unit guidelines.

Pewaukee, Wi

Managed and ensured data accuracy for over 1 million electric meters and transformers, leading investigations, and corrections for over 1,000 meter-record irregularities daily.Leveraged data analysis to generate meter statistics and stock reports, guiding strategic purchasing decisions for new meters and transformers.Spearheaded the acquisition of over 100,000 Focus electric meters for the Advanced Metering Infrastructure (AMI) project, contributing to operational efficiency.Supported the preparation of annual reports for the Wisconsin and Michigan Public Service Commissions, demonstrating commitment to regulatory compliance.As Meter Shop Leader for the Safety Action Team, fostered a culture of safety by leading over 100 bi-weekly safety tailgates and achieving 100% employee participation in near-miss and unsafe condition reporting, and implemented a daily stretching program to promote employee well-being.

Pewaukee, Wi

Streamlined customer service resources by updating customer contact guides and maintaining the correspondence library.Managed team logistics, scheduling manager meetings, team gatherings, and new hire training.Developed and maintained efficient scheduling systems, crafting annual pager rotation, storm duty, and monthly on-call, factoring in workload, vacations, and training needs.

Greater Milwaukee Area

Processed weekly payroll for over 2000 employees across 5 different unions, ensuring accuracy and compliance with complex labor contracts through meticulous data entry, verification, and adherence to various union-specific regulations. Resolved union-represented employee pay, leave, and policy inquiries, providing clear and accurate information.

Pewaukee, Wi

Built strong customer relationships with residential, farm, and business clients through a collaborative approach, resolving billing inquiries and providing support during electric and gas emergencies. Led the “stopped meter rebill project” on the support line for 2 years, streamlining processes and improving customer satisfaction.Contributed to revenue retention initiatives during seasonal disconnections, assisting with resolving billing inquiries and exploring payment options.

Bachelor Of Applied Studies, Organizational Leadership

Associate Of Applied Science Degree, Business Administration And Management

Activities and Societies: Phi Theta Kappa

Customer Service Specialist Technical Diploma

Activities and Societies: Phi Theta Kappa