Jennifer Vacendak Email & Phone Number

Remote

Roswell, Ga

• Independently managed the company’s 20-week training course; led 100+ engineers overall• Overhauled the course for higher-efficiency training; 30% reduction in training hours• Authored and/or edited all required training & technical documentation: - Machine specifications, user guides, Standard Operating Procedures, safety information - Coding best practices, software design guidelines, interface design style guides - Collective feedback reports (trainees, managers, team leads, company president & VP) - Manager correspondence, trainee score reports, improvement plans - Course calendars & schedules, SME hour contributions, annual equipment budgets - Teaching templates, agendas, presentations & exercises• Collaborated with SMEs regularly to refresh & improve course content and documentation; independently researched new technology & methodologies

Roswell, Ga

• Supported engineers, end-users, OEMs, and distributors via phone, email, and on-site visits• Documented hundreds of support cases and wrote site visit reports, new product guides, and training plans for teammates

La Porte, Indiana, United States

• Designed tests and documented performance results of new flowmeter offering

Woodridge, Il

• Performed environmental testing and wrote failure analysis reports for battery packs and related circuitry

Glenwood, Il

• Assembled, wired, and tested industrial electrical control panels for timing screw kits• Created a custom CAD product catalog to aid in building schematics, panel views, and BOMs• Wrote and edited content for machine user manuals, including SOPs, maintenance tasks

Orland Park, Illinois, United States

• Provided face-to-face support and educated thousands of customers on product use, care, and maintenance• Performed hundreds of intricate hardware repairs on Apple iPhones & computers• Wrote support tickets for each interaction and documented each repair• Mentored newly hired technical staff; served as prime example of excellent quality workmanship and customer interactions

Pleasanton, California, United States

• Provided face-to-face support and educated thousands of customers on product use, care, and maintenance• Performed hundreds of intricate hardware repairs on Apple iPhones & computers• Wrote thousands of detailed support tickets and documented hundreds of repairs• Mentored newly hired technical staff; served as prime example of excellent quality workmanship and customer interactions

Master Of Science - Ms, Mechatronics Engineering Technology, 3.87

Directed Project: Feasibility Study of Flowmeter & HMI Design for Liquid Filler Manufacturer

Bachelor Of Science, Electrical & Computer Engineering Technology (Ecet), 3.73

Activities and Societies: 2010 NASA Great Moonbuggy Race, 2010 PMMI PACK EXPO Student Design CompetitionSenior Design Project: Self-Guided.

Education record