Jennifer Vest Email & Phone Number

Palm Bay, Fl, Us

Palm Bay, Fl, Us

Bloomington, Illinois, Us

Serves as a Personal Lines Umbrella Policy Underwriter in a Work From Home setting under minimal supervision. Currently responsible for managing a Standard Work document for twelve states to focus on streamlining how work is processed to decrease variance and improve turn-around time to policyholders. • Completed extensive training on company built Auto and Fire systems to proficiently review and analyze policy changes for accuracy and eligibility• Problem solves system errors to assure resolution and correct billing premium• Analyze and approve policy changes on existing PLUP business• Collaborates cross-functionally to ensure daily activities align with the organization’s goals and objectives• Attend weekly virtual huddles and monthly team meetings via Microsoft Teams to confirm team stays up to date on current and changing business practices

Bloomington, Illinois, Us

Provided SME leadership as Agent’s Fire Underwriting Line Underwriter responsible for answering incoming calls from agents and team members across three states. Maintained responsibility for reviewing insurance applications for compliance and adherence. Assessed customers’ background information and financial status. Liaised with specialists to gather information and opinions. Acted as resource to answer questions regarding eligibility guidelines, company procedures, and state-specific regulations.• Created and maintained Microsoft Excel spreadsheet for monthly work schedule of six associates to establish proper phone coverage• Monitored and evaluated daily activities to ensure compliance with internal and external policies and guidelines

Bloomington, Illinois, Us

Served as Fire Underwriter responsible for educating agents and team members via telephone and in-person visitations on importance of writing quality Property & Casualty business. • Reviewed new business applications for homeowners, renters, condo unit owners, rental dwelling, boats, and personal articles completed by agents’ offices to verify all information was provided.• Assisted management by drafting a response to each complaint letter received from government agencies or policyholders.• Conducted direct phone calls to policyholders to explain company decision-making and state-specific statutes • Identified areas of opportunity and implemented industry best practices for efficiency and process improvement • Addressed any internal agent or customer concerns and provided prompt and accurate answers and resolutions

Bloomington, Illinois, Us

Provided extensive training as a lead trainer to 100+ employees consisting of Service, Underwriting, and New Business for implementation of a new Workload Management system. • Completed service-related transactions received from agents’ offices, including name and address changes, increase and decrease in coverage, premium recaps, and duplicate policy requests.• Provided comprehensive Health rate quotes on both new business and existing business for various products for agents and underwriters.• Reviewed monthly accounting reporting system to identify deviations in premiums and research discrepancies • Provided exceptional customer service on escalated phone calls from the Health Response Center for 26 states

Bloomington, Illinois, Us

Served as Central Operations Assistant responsible for providing extensive training to 40+ new employees for application input and policy output.• Keyed policyholders’ personal information into computer system with 97% accuracy.• Assembled all newly issued policies with correct state-specific inserts and copy of the application.• Worked closely with underwriting team to send non- compliant information back to agent office for completion. Identified areas to drive efficiency and implement improvements.• Requested medical documentation from appropriate attending physician for review of Health policy issuance • Collaborated cross-functionally to ensure daily activities met internal and external compliance standards

Instructed a group cardio dance fitness class choreographed to dance music.

Instructed 30 minute fitness classes that included spin, kickboxing, and kickboxing dance. Also created multiple music play lists to go with each class.

Framingham, Ma, Us

Engaged customers in open ended dialogue to determine needs and guided them in designing print and graphic projects for business, personal, and educational assignments using Microsoft Word, Excel, and PowerPoint. When fully trained, assisted new employees on learning all copy center equipment and company policies. Also served as a liaison with Issue Support (IS) for troubleshooting equipment malfunctions for all computers, copiers, printers, laminators, and fax machines.Proficiently completed cashier duties, including returns and price matching, in order to complete all customer transactions. In addition, was selected by management to balance all register tills each night, count the safe, and get each till ready with the correct amount of change for the next day.

Bachelor Of Science: Human Resource Management, Double Minor: Marketing And Organizational Leadersip

Meeting And Event Planning

Computerized Office Administration

Bachelors Of Science, Human Resource Management