Jen Vidanes Email & Phone Number

- Work with the Tribe Lead in building the Tribe’s quarterly OKRs and ensuring that those are set up to enable AIA PH’s business and technology strategies, such as:o Architecture Governanceo Common Cloud Platform and Govo DevSecOps Platform and Govo Data Govo Integration Gov- Monitor the Tribe’s performance against committed OKRs and ensure each team under the tribe is on track and able to manage and communicate risks, if any- Establish and monitor sprint metrics for the Teams inside the Tribe, in the absence of institutional Agile metrics, to foster transparency, inspection, and adaptation- Build a Tribe of Agile advocates by ensuring diligent practice of sprint ceremonies and use of Agile tools, such as Jira and Confluence- Challenge the Tribe members to continuously seek ways to improve ways of working and utilize feedback as vehicle for growth- Conduct trainings that will further enable them in their work of establishing standards and governance practices for AIA PH, such as:o Process Implementation 101o People Change Management using ADKARo Agile and Scrum 101- Provide guidance where needed and mediate in difficult situations, as necessary (inside the Tribe and within the IT organization)- Actively participate in workshops and discussions on IT-related processes, such as: Service Delivery Lifecycle discovery sessions, discussions on how to move from Projects to Products, review of IT Service Management processes and how to “Agile-proof” them, Architecture Review Board review improvements, Technical Debt process establishment, Cloud governance process and standards, DevSecOps governance process and standards, Integration governance process and standards, etc.- Pilot the establishment of CoE and CoP for Data Science and Business Intelligence domains to support business requirements- Work with other Agile Coaches in PH and w/ Group Agile COE to ensure healthy and relevant Agile and Tribe structures and practices are in place

Manila

• Serve as facilitator and coach to the Scrum Team/s, ensuring they are delivering high quality products and are able to maximize the benefits of working in an Agile environmento Manage possible disruptions to the team’s productivityo Connect the team with other teams, inside or outside the Software Engineering organization, to foster collaboration and efficient issue resolution, if anyo Equip and challenge the team to be self-organizingo Facilitate Scrum eventso Document the team’s progress via sprint and release reports• Coordinate with Product Owner to ensure alignment between business expectations and team commitments• Work with other Scrum Masters and Team Leaders to minimize operational disruptions and ensure seamless releases, especially for Business As Usual (BAU) projects• Initiate reviews and revisions of team-specific and/or company-wide metrics, templates, tools, and processes with other Scrum Masters, Team Leaders, and Management when deemed necessaryo Among improvements already implemented are:- Standardization of metrics for all Scrum Teams- Changes on templates such as the Sprint and Release reports, Capacity Plan template, etc.- Enhancements on Jira, i.e. additional fields for use of the Scrum Teams- Improvements on existing coding, logging (time tracking), testing, backporting, and regression processes• Represent the team for Management meetings• Encourage continuous learning by identifying, delivering, and participating in technical and soft skills trainings• Conduct interviews and provide recommendations for Scum Master candidates

Philippines

• Lead global strategic projects across the different iWFM functionso Integrated Practices Tool – project that aims to deploy one tool for use of high velocity businesseso Talent in the Cloud – DTC Talent Cloud deployment program targeted specifically to SE Asia for the deployment of the crowdsourcing ecosystem with partner universities and other crowdsourcing platforms• Lead process transformation of iWFM processes in Asia, including Demand Planning, Demand Management, Resource Management, and Talent Acquisition.o Establish KPIs, audits, and continuous improvement processes accordingly• Facilitate and/or participate in strategy-related workshops with the Asia iWFM Leadership Team• Build executive dashboards regarding for Asia workforce management metrics (headcount, attrition, demands, requisitions, etc.) for consumption of the country’s leadership team• Provide iWFM organization overview for onboarding of new PH managers and act as single point of contact for PH in terms of queries and escalations related to iWFM data, processes, and tools

• Centralize establishment and management of PH BizOps processes (i.e. Resource Management, Customer Experience and Branding, Travel Management, Infrastructure Management, and Finance), policies, tools, and their corresponding KPIs, and ensure proper alignment and deployment of changes to PH employees.• Lead PH BizOps process transformation activities via appropriate Agile methodologies• Identify automation and tooling opportunities for the site in an effort to aid in executive decision making strategies and increase efficiency of managers and employees alike • Act as Product Owner or Scrum Master for automation and tooling projects

Service Improvement Manager (January 2015 to August 2015)• Establish Service Operations processes (CHM, RDM, INM and COM, among others) for a customer support system and a business reporting application. Processes established were then used as baseline for establishing processes for other applications used by the same client.• Drive the integration of five applications that are part of a customer support system by identifying and documenting gaps and recommending appropriate support structure• Propose service improvements in line with ITIL standards and enabled by available HP Service Operations toolsProject Manager (June 2014 to October 2014)• Drive the end-to-end execution of a project—from planning to project closure• Ensure that project timeline and budget is followed according to plan• Ensure that the project has the right resources to perform specific tasks• Ensure project deliverables are delivered as expected• Communicate project status updates to project stakeholders• Manage identified project risks and monitors closure of identified defectsService Transition Project Manager (July 2010 to December 2014)• Ensure that new and changed services are transitioned to operations without negative impact• Align support requirements and acceptance criteria with all stakeholders• Drive and documents agreements among service provider, customer, support teams and external vendors • Engage in key processes such as Change Management, Application Development, Release and Deployment, Service Validation and Testing, Configuration Management and Knowledge Management to ensure changes are properly implemented into production• Facilitate effective knowledge transfer to Support Organizations • Communicate tasks, updates and issues directly to all stakeholders