Jen Vidanes Email & Phone Number

- Work with the Tribe Lead in building the Tribe’s quarterly OKRs and ensuring that those are set up to enable AIA PH’s business and technology strategies, such as:o Architecture Governanceo Common Cloud Platform and Govo DevSecOps Platform and Govo Data Govo Integration Gov- Monitor the Tribe’s performance against committed OKRs and ensure each team under.

Manila

• Serve as facilitator and coach to the Scrum Team/s, ensuring they are delivering high quality products and are able to maximize the benefits of working in an Agile environmento Manage possible disruptions to the team’s.
• Coordinate with Product Owner to ensure alignment between business expectations and team commitments
• Work with other Scrum Masters and Team Leaders to minimize operational disruptions and ensure seamless releases, especially for Business As Usual (BAU) projects
• Initiate reviews and revisions of team-specific and/or company-wide metrics, templates, tools, and processes with other Scrum Masters, Team Leaders, and Management when deemed necessaryo Among improvements already.
• Represent the team for Management meetings
• Encourage continuous learning by identifying, delivering, and participating in technical and soft skills trainings

Philippines

• Lead global strategic projects across the different iWFM functionso Integrated Practices Tool – project that aims to deploy one tool for use of high velocity businesseso Talent in the Cloud – DTC Talent Cloud.
• Lead process transformation of iWFM processes in Asia, including Demand Planning, Demand Management, Resource Management, and Talent Acquisition.o Establish KPIs, audits, and continuous improvement processes accordingly
• Facilitate and/or participate in strategy-related workshops with the Asia iWFM Leadership Team
• Build executive dashboards regarding for Asia workforce management metrics (headcount, attrition, demands, requisitions, etc.) for consumption of the country’s leadership team
• Provide iWFM organization overview for onboarding of new PH managers and act as single point of contact for PH in terms of queries and escalations related to iWFM data, processes, and tools

• Centralize establishment and management of PH BizOps processes (i.e. Resource Management, Customer Experience and Branding, Travel Management, Infrastructure Management, and Finance), policies, tools, and their.
• Lead PH BizOps process transformation activities via appropriate Agile methodologies
• Identify automation and tooling opportunities for the site in an effort to aid in executive decision making strategies and increase efficiency of managers and employees alike
• Act as Product Owner or Scrum Master for automation and tooling projects

• Service Improvement Manager (January 2015 to August 2015)
• Establish Service Operations processes (CHM, RDM, INM and COM, among others) for a customer support system and a business reporting application. Processes established were then used as baseline for establishing.
• Drive the integration of five applications that are part of a customer support system by identifying and documenting gaps and recommending appropriate support structure
• Propose service improvements in line with ITIL standards and enabled by available HP Service Operations toolsProject Manager (June 2014 to October 2014)
• Drive the end-to-end execution of a project—from planning to project closure
• Ensure that project timeline and budget is followed according to plan