Jen Williams Email & Phone Number

Florida, United States

St Louis, Us

Department leader responsible for team of 75 highly experienced managers and specialists concentrated in Program Management and Prescriber Support of Rare Disease and Oncology drug therapies.

St Louis, Us

Key leader on Rare Disease Therapeutic Resource Center (TRC) Program Management Team. Focused on cross-functional collaboration between operations, product, account management, business development, and implementation to ensure successful deployment and on-going management of critical drug therapies across pharmaceutical companies, physicians, and patients.

Tampa, Florida, Us

Led, coached, and developed growing team of client success managers. Drove Commercial Real Estate professionals towards successful progression through client journey of SaaS property management technology platform. Reported directly to CRO.Key Contributions:♦ Drafted and improved a new client on-boarding process for ID Plans; including a client training program, product HOW TO documentation, and a client communication program.♦ Designed and managed a Microsoft Dynamics based client support request system and process to drive accountability into our business operations to ensure client satisfaction.♦ Promoted continuous strategic improvements to scale processes, services, and systems to aid in client adoption, retention, and growth across ID Plans suite of products. ♦ Provide thought leadership into organization, especially the Executive Leadership team, focused around “client first” – encouraging ID Plans to recognize the importance of ensuring client satisfaction in order to continually increase monthly recurring revenue.♦ Evaluated, endorsed, and implemented Digital Experience Platform and Digital Adoption Platform to understand and improve client on-boarding experience and reduce need for internal support resources.

Princeton, New Jersey, Us

On-boarded, improved relationships, and facilitated training for a talented team of internal sales and operations specialists. Provided support of a SaaS Intent Signal Monitoring platform for B2B Lead Generation throughout the client project lifecycles. Evaluated and managed data vendor contributions to data product that fed into the client accessible platform. Reported directly to COO, then CDO.Key Contributions:♦ Drafted and improved a new client on-boarding process for InsightBASE. Achieved excellent ratings of at least 4.5/5.0 from every new client.♦ Assisted a client in earning a Return on Integration Award for the application of InsightBASE and other products into the business operations portfolio. ♦ Advocated for the continuous improvement of business processes both internally and at client locations for improved efficiency and productivity. ♦ Instituted Tableau reporting to more efficiently analyze data for critical business support functions like sales, marketing, and operations. ♦ Managed dozens of data and processing partners through full lifecycle of evaluation of products/services, on-boarded selected partners, ensuring high-level of on-going contribution from partner to ensure best-in-class product.

Wesley Chapel, Florida, Us

Spearheaded the technical design, development, delivery, and on-going support activities for client-facing deliverables and projectsin support of client’s B2B cross-channel marketing efforts. Reported directly to the CEO; Served as subject matter expert to the senior leadership team.Key Contributions:♦ Instituted a new time tracking process that enabled the team to understand what resources and timeline were necessary for each project. Earned additional buy-in and resources from the senior leadership team.♦ Proposed staffing levels and responsibilities to the senior leadership team. Defined career paths and succession plans for all employees.♦ Acted as a key member of the due diligence team and integrated leadership team. Executed strategy that led to the successful acquisition of a data services provider.

Downers Grove, Il, Us

Earned several promotions, eventually landing in the Vice President of Client Services role. Championed all client facing activities, including the daily oversight of a talented team of 50 professionals responsible for supporting client B2C and B2B cross-channel marketing efforts. Reported directly to COO.Key Contributions:♦ Forged and strengthened relationships with new and existing clients. Boosted revenue by 12% and the overall margin by 50% on $2M in new account portfolio. ♦ Designed and launched a comprehensive full-service email campaign management system. Increased deliverability by 50% and open rates by 60%.♦ Championed process improvements by deploying tools and quality processes. Realized an 85% on-time billing delivery rate and 65% reduction in campaign processing time. ♦ Re-designed the organizational structure to re-assign responsibilities. Achieved 33% growth in revenue and 59% growth in revenue-per-headcount.

Costa Mesa, Ca, Us

Established foundational knowledge in providing client support of direct marketing services, including direct mail and database marketing.

Mba

Masters In Management & Organizational Behavior, Managing In A Technical Environment

Bachelor Of Science (Bs), Business Administration - Marketing