Jen Williams Email and Phone Number
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Jen Williams personal email
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Hello, my name is Jen and I’m a dynamic, hands-on Client Success and Operations Leader with a wealth of knowledge and experience exploring new business development opportunities, championing complex operations, delivering on challenging projects, and advocating for excellence in client service. I design, analyze, and react to comprehensive data reports that manage key performance metrics as needed to improve both internal and external client management activities. I routinely exceed client and internal expectations, driving growth in revenue and client satisfaction. I also strive to build talented teams with interactive training and on-the-job learning experiences.Some of my additional core competencies include:♦ Sales & Marketing Strategy♦ Technical Project Management ♦ Data Reporting & AnalysisIf you think I’d be a great asset to your leadership team, please contact me directly. I’m looking forward to exploring a rewarding and challenging career opportunity with you.
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Operations Director, Program Management And Prescriber SupportAccredoFlorida, United States
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Operations Director, Program Management & Prescriber SupportAccredo Feb 2023 - PresentSt Louis, UsDepartment leader responsible for team of 75 highly experienced managers and specialists concentrated in Program Management and Prescriber Support of Rare Disease and Oncology drug therapies. -
Sr. Manager, Operations - Rare Disease Program ManagementAccredo May 2020 - Feb 2023St Louis, UsKey leader on Rare Disease Therapeutic Resource Center (TRC) Program Management Team. Focused on cross-functional collaboration between operations, product, account management, business development, and implementation to ensure successful deployment and on-going management of critical drug therapies across pharmaceutical companies, physicians, and patients.
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Vice President Of Client SuccessId Plans Apr 2019 - Apr 2020Tampa, Florida, UsLed, coached, and developed growing team of client success managers. Drove Commercial Real Estate professionals towards successful progression through client journey of SaaS property management technology platform. Reported directly to CRO.Key Contributions:♦ Drafted and improved a new client on-boarding process for ID Plans; including a client training program, product HOW TO documentation, and a client communication program.♦ Designed and managed a Microsoft Dynamics based client support request system and process to drive accountability into our business operations to ensure client satisfaction.♦ Promoted continuous strategic improvements to scale processes, services, and systems to aid in client adoption, retention, and growth across ID Plans suite of products. ♦ Provide thought leadership into organization, especially the Executive Leadership team, focused around “client first” – encouraging ID Plans to recognize the importance of ensuring client satisfaction in order to continually increase monthly recurring revenue.♦ Evaluated, endorsed, and implemented Digital Experience Platform and Digital Adoption Platform to understand and improve client on-boarding experience and reduce need for internal support resources. -
Customer Solutions ManagerTrue Influence Jul 2016 - Apr 2019Princeton, New Jersey, UsOn-boarded, improved relationships, and facilitated training for a talented team of internal sales and operations specialists. Provided support of a SaaS Intent Signal Monitoring platform for B2B Lead Generation throughout the client project lifecycles. Evaluated and managed data vendor contributions to data product that fed into the client accessible platform. Reported directly to COO, then CDO.Key Contributions:♦ Drafted and improved a new client on-boarding process for InsightBASE. Achieved excellent ratings of at least 4.5/5.0 from every new client.♦ Assisted a client in earning a Return on Integration Award for the application of InsightBASE and other products into the business operations portfolio. ♦ Advocated for the continuous improvement of business processes both internally and at client locations for improved efficiency and productivity. ♦ Instituted Tableau reporting to more efficiently analyze data for critical business support functions like sales, marketing, and operations. ♦ Managed dozens of data and processing partners through full lifecycle of evaluation of products/services, on-boarded selected partners, ensuring high-level of on-going contribution from partner to ensure best-in-class product. -
Vice President Of Technical ServicesV12 Data Previously Data Mentors Mar 2015 - Jun 2016Wesley Chapel, Florida, UsSpearheaded the technical design, development, delivery, and on-going support activities for client-facing deliverables and projectsin support of client’s B2B cross-channel marketing efforts. Reported directly to the CEO; Served as subject matter expert to the senior leadership team.Key Contributions:♦ Instituted a new time tracking process that enabled the team to understand what resources and timeline were necessary for each project. Earned additional buy-in and resources from the senior leadership team.♦ Proposed staffing levels and responsibilities to the senior leadership team. Defined career paths and succession plans for all employees.♦ Acted as a key member of the due diligence team and integrated leadership team. Executed strategy that led to the successful acquisition of a data services provider. -
Vice President Of Client ServicesThe Allant Group 2000 - 2013Downers Grove, Il, UsEarned several promotions, eventually landing in the Vice President of Client Services role. Championed all client facing activities, including the daily oversight of a talented team of 50 professionals responsible for supporting client B2C and B2B cross-channel marketing efforts. Reported directly to COO.Key Contributions:♦ Forged and strengthened relationships with new and existing clients. Boosted revenue by 12% and the overall margin by 50% on $2M in new account portfolio. ♦ Designed and launched a comprehensive full-service email campaign management system. Increased deliverability by 50% and open rates by 60%.♦ Championed process improvements by deploying tools and quality processes. Realized an 85% on-time billing delivery rate and 65% reduction in campaign processing time. ♦ Re-designed the organizational structure to re-assign responsibilities. Achieved 33% growth in revenue and 59% growth in revenue-per-headcount. -
Client Services Analyst / Administrator / SpecialistExperian 1995 - 2000Costa Mesa, Ca, UsEstablished foundational knowledge in providing client support of direct marketing services, including direct mail and database marketing.
Jen Williams Skills
Jen Williams Education Details
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Benedictine UniversityMba -
Benedictine UniversityManaging In A Technical Environment
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Gies College Of Business - University Of Illinois Urbana-ChampaignBusiness Administration - Marketing
Frequently Asked Questions about Jen Williams
What company does Jen Williams work for?
Jen Williams works for Accredo
What is Jen Williams's role at the current company?
Jen Williams's current role is Operations Director, Program Management and Prescriber Support.
What is Jen Williams's email address?
Jen Williams's email address is jw****@****ors.com
What is Jen Williams's direct phone number?
Jen Williams's direct phone number is +181396*****
What schools did Jen Williams attend?
Jen Williams attended Benedictine University, Benedictine University, Gies College Of Business - University Of Illinois Urbana-Champaign.
What skills is Jen Williams known for?
Jen Williams has skills like Direct Marketing, Database Marketing, Account Management, Crm, Multi Channel Marketing, Cross Functional Team Leadership, Analytics, Customer Acquisition, Email Marketing, Project Management, Personnel Management, Interactive Marketing.
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