Information Technology Analyst
Current- Established and maintained project sites on MS SharePoint to serve as a central repository for project documents, meeting minutes, and communication channels, fostering stakeholder collaboration.
- Monitored key performance indicators (KPIs) using Tableau dashboards, providing ongoing insights into business performance and progress towards strategic goals.
- Performed Gap Analysis of the As-Is and To-Be processes, identifying and addressing inefficiencies, which led to a 20% improvement… Show more
- Performed Gap Analysis of the As-Is and To-Be processes, identifying and addressing inefficiencies, which led to a 20% improvement in process flow and reduced system delays by 15%.
- Facilitated and participated in joint application development (JAD) sessions for communicating and managing expectations with the business users, senior management, and end users.
- Conducted user acceptance tests (UAT) to ensure that requirements were reasonably met.