Jen Ziegenmier Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Currently, I am working as a Vice President of Parchment Member Services at Instructure, I lead the full scope of global support, professional services, and print operations, including production. I promote professional development and build a culture of performance excellence by leading member services team, including global support, internal and external, print operations, and professional services teams. I drive down support demand in collaboration with product management.Highlights of accomplishment in this role include:➙ I achieved 100% staff retention, reduced costs by 30%, and boosted production output and customer satisfaction by 30% by leading M&A and business integration of SCRIP-SAFE manufacturing organization into the company.➙ I saved 60% of operating costs and increased CSAT by 200%.➙ I played an instrumental role in the success and growth of Parchment led to the company being acquired by Instructure for $835M in 2024.➙ I decreased costs by $400K and improved NPS by 20 points by outsourcing and offshoring consumer support serving 10M clients. ➙ I achieved M&A integration of Parchment and Credentials Solutions support and print operations within six months by synchronizing tools, systems, and cultures during the pandemic while driving business growth, staff retention, and SLA compliance. Attained 98% gross revenue retention during significant organizational change.

Palatine, Il

As a Director of Client Success at Realizeit, I grew the client portfolio by developing new clients and expanding software adoption within existing clients. I advised higher education and corporate training clients from pre-sales solutions development and leading-edge education technology deployment to improve learning outcomes. I delivered sound guidance and support to executive leaders, faculty, and staff to meet organizational goals and project timelines. Highlights of accomplishment in this role include:➙ I increased software utilization by 167% per annum in key accounts (representing 30%-40% of Realzeit revenue) by communicating product features and benefits.➙ I improved student rate and brand recognition as a growth driver by leading the successful design, development, and deployment of Realizeit adaptive learning technology at a large state university.

Lombard, Il

While serving as a Vice President of Operations at American Utility Management, I led implementation operations and facilitated client onboarding of the company’s financial services platform in the multi-family residential real estate space. I supervised three implementation project managers and 12 front-line employees on problem-solving and best-in-class operational models to drive maximum workforce efficiency.Highlights of accomplishment in this role include:➙ I increased speed to revenue by 50% and employee productivity by designing and implementing scorecard metrics, providing coaching, revitalizing operational processes, and eliminating redundancies.➙ I secured strategic deals based on best-in-class implementation processes in collaboration with sales leadership

Woodridge, Il

In this capacity, I formulated robust inside sales strategies in line with the school mission to drive business growth. I optimized staff motivation and productivity by maintaining consistent communication and expectations.Highlights of accomplishment in this role include:➙ I boosted morale and output by providing change leadership during organizational transformation, including cross-training staff, adopting new sales methodology, and rolling out a new CRM system.➙ I achieved an annual revenue target of $400M by steering sales strategy design and execution for 100 inside sales consultants across the K-12 market and driving territory alignment.➙ I uplifted revenue within high-opportunity segments by aligning account and territory assignments across teams.

Throughout my tenure as a Vice President of Student Experience at Perdoceo Education Corporation, I established strategic programs related to improvements in student satisfaction, student retention, reputation and branding, and university culture. I directed a cross-functional team of 400 employees, including admissions, student advising, student management, and career services to achieve revenue and retention targets while maintaining stringent regulatory complianceHighlights of accomplishment in this role include:➙ I improved interaction quality and compliance by launching third-party call recording and analytics software and integrating data within the performance management process.➙ I increased student retention by initiating risk assessment and developing data-driven intelligent contact strategies to encourage persistence and graduation.➙ I achieved annual enrollment targets and 5%-7% year-over-year new student acquisition growth.➙ I maintained high student satisfaction ratings by rolling out a new online platform across a student population of 10K.➙ I promoted transparency and trust and increased employee NPS scores by driving cultural shifts and initiatives.

Schaumburg, Il

Reporting to the University Provost, this position is responsible for ensuring consistency and service across the student lifecycle. Lead University Go-to-Market on all new programs and initiatives, driving collaboration between departments and campuses. Direct oversight of various functions includes: Academic Quality Assurance, Financial Aid and Admissions Quality Assurance, Library Sercives, Student Affairs training team, Military Relations department, Student Success Centers (Chicago and Lombard), and special projects.

Drive revenue for Online campus of large proprietary University through leadership of Admissions department comprised of 600+ advisors and managers. Achieved goals related to lead conversion, new enrollments, starts, and show rate in addition to employee training and retention. Responsible for the successful operations of 4 admissions locations, including one; Coach and mentor National Directors of Admissions as they in turn develop Directors and Advisors. Work closely with other departments within the University to ensure goals are met with a high level of attention to quality and academic integrity.Achieved Enrollment goals through training and accountability initiativesLowered call abandonment rates from 9-13% to 1-3% within first 90 days Successfully implemented policy changes to improve advisor productivity, such as the creation and communication of a department-wide attendance policy.

Bachelor Of Arts, Spanish & World Business

Master Of Business Administration (M.B.A.), Business Management

Certificate, Financial Management