John H. Email & Phone Number

• Almost twenty years’ experience providing training needs analysis, planning, delivery, project management and review in fast paced multinational companies, both in classroom and online. • Extensive experience in establishing new training functions, with a particular focus on scalability and international stakeholder management.• Key team member/ leader for a number of global change projects with responsibility for overall project change planning.• Proven excellence in communications – revision and publishing of global communications, presentations for clients and in-company associates, ranging from local town hall events to company-wide virtual meetings.• Supervisory experience in leading technical and non-technical staff in a variety of environments• Strong focus on internal and external customer satisfaction and service quality• Key driver in NSAT/CSAT analysis and improvement projects