Jer Yang Email and Phone Number

• Prepare bank deposits, process A/R, A/P, manage purchase orders, and perform bookkeeping • Research, reconcile and resolve bank accounts and credit card discrepancies• Create and implement monthly and yearly budget plans• Schedule and coordinate appointments, meetings, and travel arrangements• Prepare annual individual tax returns and internal auditing• Motivate, coach, and counsel children

• Responded promptly to customer inquiries, handle and resolve customer complaints• Answered, screen and transfer inbound calls using multi-line phone• Reviewed new and existing websites for quality assurance• Trained and assisted clients on how to use internal databases • Performed general clerical duties and data entry by operating a variety of office equipment

• Manually approved credits and RMAs in Oracle and EMC• Corresponded with warehouses and couriers to screen, process, and file freight claims• Investigated claims for potential fraudulent situations and properly prepared and filed a report• Analyzed complex business problems to streamline and implement new procedures• Filed accounts receivable invoices in accordance to Sarbanes-Oxley Act