Jerad Jones Email & Phone Number

Texas, United States

• Operating locomotives to position rail cars over hoppers for unloading
• Switching trains, coupling and uncoupling rail cars, setting brakes, connecting and disconnecting air hoses
• Unloading 100 open-top hopper rail cars each day
• Replacing o-rings in leaking air hoses
• Operating skid-steers, walk-behinds, and tractors to clean construction aggregate build-up, preventing interference with conveyor systems
• Greasing and maintaining conveyor systems

Texas, United States

• Becoming one of the most productive employees in the intermodal terminal by installing bridge plates and removing wheel chocks from automobiles quickly and safely.
• Positioning auto loader ramps in front of the train cars and adjusting the bridge, main ramp, jacks, and ground ramp to facilitate the smooth and damage-free transition of the automobiles from the decks of the train to.
• Unloading thousands of brand-new automobiles from hundreds of rail cars, minimizing damage to vehicles and maximizing company profit.
• Preparing hundreds of autorack rail cars for loading and unloading by setting the brakes, inspecting the loads for theft or damage, removing the seals, opening the rail car doors, installing the bridge plates, removing.
• Following and implementing all safety procedures, ensuring personal safety and minimizing damage to equipment and vehicles.
• Providing effective training for new employees resulting in higher employee retention and satisfaction, consistent adherence to safety protocols and operating procedures, and higher performance.

• Initiated and developed the company’s first process, still in use today, for rolling out patches and security updates to tiers of users using ManageEngine Desktop Central, resulting in an increase in our security and.
• Proficiency with modern operating systems and hardware, including Microsoft Windows and Linux laptop computers, media hubs, monitors, headsets, smart phones, VoIP phones, IP security cameras, Android tablets, iPads.
• Proven ability to leverage the full Microsoft Office suite for business productivity and communication, including Microsoft 365, Outlook, Word, Excel, Teams, SharePoint, PowerPoint, Visio, and OneDrive.
• Experience using software and applications outside the Microsoft Office suite, including Zoom, WordPad, Adobe Acrobat, and web browsers such as Google Chrome and Mozilla Firefox.
• Stellar track record of efficiently completing software and hardware troubleshooting, repair, or installation, keeping over 200 end-users, field operators, and independent contractors online and equipped by resolving.
• Proven ability to boost communication, collaboration, and productivity by effectively explaining technical concepts to end-users while conducting technical support and providing training on new technologies.

• Excelled at reviewing and resolving hundreds of property insurance claims through more than 5 catastrophe events, such as hurricanes Harvey, Irma, Florence, Michael, and Hanna, consistently ranking among the highest.
• Leveraged FileTrac invoicing software to create accurate claim invoices and bill major U.S. insurance companies, resulting in a significant increase in the number of invoices paid and fewer delays receiving bank.
• Used software such as FileZilla, Microsoft Office, Excel, and Visual Basic, to design and implement a QA Audit process for our desk adjusters, improving the accuracy of our repair estimates and allowing the company to.
• Designed and implemented automated processes for invoice reconciliation and inventory management using Excel formulas and Visual Basic programming resulting in increased accuracy, error checking, and reconciliation.

• Excelled at resolving between 100 and 150 customer service calls daily, regularly ranking as one of the top performers and simultaneously providing the highest levels of customer service and satisfaction, coordinating.
• Handled the toughest customer service escalations and resolved the most challenging customer service calls, resulting in accolades from the vice president of my company.

Assumption, IL

• Leveled dirt, gravel, and sand using hand tools and small tractors.
• Constructed wood forms and installed concrete wire and rebar.
• Used hand tools such as tampers, concrete rakes, screeds, floats, concrete stamps, and edgers to rake, level, and finish concrete
• Used air tools such as impact wrenches and air ratchets to join and assemble roofs and panels for grain-bins.
• Operated grain-bin jacks to lift sections of grain-bins for joining additional rings.
• Used impact drills and masonry drill bits to drill holes in the concrete grain-bin floors, install anchors, and secure the grain-bins.

Assumption, IL

• Completed installation of coin laundry services for apartment complexes.
• Performed maintenance for mechanical and electrical parts on washing machines and dryers, including replacing bearings, circuit boards, and belts.
• Investigated and resolved maintenance requests for 3 apartment buildings and 2 rental homes.
• Maintained the grounds of 3 apartment buildings and 2 rental homes.
• Prepared apartments for tenants by painting, fixing drywall, checking fire extinguishers, repairing trim, replacing baseboards, and cleaning.

Litchfield, IL

• Instructed 140 students daily in Geometry, Algebra II, Trigonometry, and Calculus.
• Wrote a grant proposal resulting in an award of over $10,000 for the math department to purchase upgraded technologies, including Promethean Boards.
• Worked collaboratively with teachers, consultants, and administrators to overhaul the math curriculum and implement the latest technologies, standards, textbooks, and instructional methods.

Carlinville, IL

• Performed maintenance for all buildings on the Blackburn University campus.
• Measured windows and constructed window screens from aluminum frame-stock.
• Safely climbed up to two stories, regularly, to install screens, apply caulking, clean gutters, and install snow guards on metal roofs.
• Operated scissors lifts for jobs such as hanging commencement banners, tuck-pointing, and installing tile.
• Prepared and installed roofing materials, including 3-tab shingles, architectural shingles, and tar-roofing.
• Serviced all A/C units by cleaning the filters and replacing or repairing damaged units.