Jerad Warix Email & Phone Number

United States

Greater St. Louis Area

A results-oriented and accomplished National Account Executive, I consistently surpassed revenue targets through strategic sales planning and client-centric relationship management. With a track record of exceeding expectations, I specialized in building and nurturing relationships with Fortune 500 decision-makers, identifying opportunities through.

Greater St. Louis Area

• Acted as the central point of contact for open/transitioning books of business, closely engaging with accounts and key contacts through project and opportunity management, implementation advocacy, and relationship.
• Served to improve organizational trust in close partnership with client leaders. Identified key client needs and developed solutions that aligned with our program and platform strengths. Created and nurtured those.
• Managed retention goals and key relationships for 100+ companies in multiple industries.

Greater St. Louis Area

• Provided direct and senior leadership for the BPM and Operations Audit teams; gathered essential data, tracked and reported KPIs, and provided ongoing assessment for the quality of an organization with 850 employees.
• Focused on process improvement initiatives, the identification and development of best practices and departmental efficiencies for human/system resources.
• Expanded scope of Internal Audit within operations. Created a new service offering; trained, implemented and maintained Client Audit team focused on improving retention and compliance through targeted relationships.
• Served as LOB leader to maintain certification within SAS70/SSAE18, and as liaison for the external audit firm throughout annual reviews.

Greater St. Louis Area

Manage BPM and Operations Audit teams; gather essential data on and assess the quality of the UC Operations department. Focus on LEAN initiatives and the development of best practices and departmental efficiencies for human/system resources.Regularly lead and track special projects; analyzing trends and reporting insights to senior leadership.

Greater St. Louis Area

Developed and delivered training materials to classes of newly hired associates. Managed scope and sequence timelines for full-time classes that lasted from six to twelve weeks in duration.Partnered with Operations leadership to evaluate material effectiveness and employee progress.Performed multiple progress reviews and quality audits for each trainee.

• Researched sensitive, contractual data to resolve customer satisfaction issues with government agencies and client companies.
• Provided strategic direction through various consultative mediums to ensure optimum service with clients' unemployment claim resolution.

• Worked on a temporary assignment in the State Agency Response Center.
• Resolved hundreds of client satisfaction issues daily.
• Utilized by management as a mentor for new-hires.
• Awarded twice for personal customer service achievements.

Education record

Education record