Hi, my name is Jerad Johnson and I am an accomplished professional services consultant with versatile experience within the contact center. I have proven ability to collaborate with management, while identifying, planning, developing, and implementing creative initiatives supporting future vision/needs.Throughout my career, I have proven track record of developing workflows, driving continuous process improvement, improving operational efficiency, and coordinating contact center transformations globally.I am always ready to achieve something big and add value to the organization by leveraging excellent core competencies as listed below:- Project Planning & Management - Team Leadership & Collaboration - Documentation & Reporting - Professional Services Consultancy - Continuous Process Improvement - Complex Problem Resolution - Systems Integration Testing - Vendor Management - Release Management CoordinationI come equipped with a notable career of overseeing QM, WFM, Analytics and other third-party integrations, ensuring data integrity, protecting information, and minimizing security vulnerabilities. With a skillset this unique and diverse, I have aptitude for translating business requirements, implementing and extending frameworks/methodologies, and delivering custom solution engagements. In addition to the above, I am equipped with strong expertise in both Agile and continuous delivery environments. Furthermore, I am excelling at collaborating cross-functionally with internal and external stakeholders to accomplish successful outcomes. Moreover, I am an articulate and refined communicator; take pride in building and maturing long-term relationships at all levels.While others take pride in meeting all standards set before them: my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.Want to talk?Connect with me via private message, email, or phone! I am always excited in making new acquaintances.