Jerad Wilson Email and Phone Number
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I'm a results-oriented IT/Ops Support professional with a strong operational focus and a proven track record of resolving complex technical issues and exceeding customer expectations. My 20+ years of experience encompass a wide range of technologies, including Microsoft Azure/365, SQL, VMware, Network/Firewall Support, and TCP/UDP/DNS Management. I excel at troubleshooting and problem-solving, leveraging my in-depth knowledge to diagnose and resolve escalated technical issues while keeping an eye on optimizing operational efficiency.Key Technical & Operational Skills:Advanced Troubleshooting & Root Cause Analysis: Utilize advanced diagnostic tools and techniques to pinpoint the root cause of complex IT issues, minimizing downtime and potential disruptions to operations.Technical Expertise & Automation: Possess a deep understanding of server administration, network infrastructure, and cloud technologies. Actively seek opportunities to automate tasks and streamline processes using scripting and API integration.Problem-Solving & Resolution with Operations Focus: Develop and implement effective solutions that not only restore system functionality but also improve overall operational efficiency.Performance Monitoring & Data Analysis: Proactively monitor system performance metrics and analyze trends to identify potential issues before they escalate.Incident Management & Reporting: Effectively manage IT incidents through clear communication, documented procedures, and thorough reporting to ensure continuous improvement.Remote Support & Collaboration: Effectively troubleshoot and support users remotely, collaborating with internal teams to ensure swift resolution and minimal operational impact.Passionate About:Delivering exceptional customer service and exceeding expectations.Continuously learning and staying up-to-date with the latest technologies.Optimizing IT operations to ensure maximum efficiency and uptime.Working collaboratively within a team environment to achieve shared goals.✉ jerad.wilson@gmail.com
Goto Foods
View- Website:
- gotofoods.com
- Employees:
- 18622
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Store Technology Administrator, Back-Of-House SystemsGoto FoodsKennesaw, Ga, Us
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Manager Of Ops ServicesGoto Foods Aug 2024 - PresentAtlanta, Georgia, United StatesManager, Operations ServicesDriving operational excellence and fueling business growth through strategic process improvement and cross-functional collaboration. As a Manager, Operations Services, I excel in optimizing complex operations, enhancing efficiency, and delivering exceptional results.Responsibilities:• Strategic Leadership: Develop and execute operational strategies aligned with overall business objectives.• Operational Management: o Proactively collaborate with cross-functional teams to identify and address operational inefficiencies. o Serve as a liaison between categories and operations teams, ensuring alignment and effective communication. o Facilitate and lead collaborative meetings to drive process improvements. o Ensure adherence to corporate policies and standards. o Partner with vendors to identify cost-effective solutions and optimize operational performance.• Project Management: o Develop and manage project scopes, timelines, and budgets. o Oversee project execution, monitoring progress, and achieving desired outcomes. o Work independently or collaboratively to drive projects to completion. o Successfully manage multiple concurrent projects. o Resolve project-related issues in a timely manner.• Team Development: Build and mentor a high-performing operations team.• Data Analysis: Utilize data analytics to inform strategic decisions and measure performance.• Cross-Functional Collaboration: Foster strong relationships with diverse teams to achieve shared goals.• Vendor Management: Oversee vendor relationships to ensure optimal service delivery and cost-effectiveness.#Moes #FocusBrands #GoToFoods
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Manager Of Operations Support | PartnerGps Hospitality Mar 2014 - Jun 2024Atlanta, GeorgiaIn my capacity, I administrate direct oversight of operational support, system administration, and field support following standardized directives. Empowering Through Data, Training, and Collaboration:Strategic Problem Solver: I leverage data analysis (SQL/Tableau) to extract actionable insights and develop solutions that optimize operations and drive client success.Engaging Trainer: I deliver impactful training sessions, empowering teams to confidently navigate changes and challenges, ensuring they can maximize their potential.Collaborative Leader: I foster high-performing teams through collaboration and engagement initiatives, fostering a client-centric mindset.Data-Driven Recommendations: I analyze sales data, market trends, and operational metrics to provide clients with strategic insights that drive informed decision-making.Efficient Process Advocate: I lead initiatives for process improvement, streamlining operations, enhancing efficiency, and promoting productivity, ultimately benefitting clients through improved service delivery.Operations:• Dashboard reporting & alerts• Data integrity and KPI Audits• Operations data analytics - utilizing MSSQL & 3rd party BiBack Office Systems & Point of Sale Systems:• Manage back-office security• Manage recipes & vendor SKUs• POS / Point Of Sale rollout and integration• Distribution Centers order guides from various locations• Lead data integration and user experience across platforms• Analyze sales data/purchases/costs/trends/recipes/variance & forecast• Manage data exports from various POS systems for sales/labor/ProductMix• Manage/Create/troubleshoot reports & dashboard content and functionalityCorporate & Field Support:• Active Directory / AD• Manage various SaaS Products• Monitor & track security alerts• Vendor support & management• Strategic Planning & Implementation• Performance, Rankings, & competitive reporting• Managed the internal support ticket process, escalation to solution -
Service ManagerReformation Brewery Apr 2023 - May 2024Georgia, United States*Customer Experience & Staff Management:*Lead the Taproom Team:** Oversee the service staff, including bartenders. This involves training and motivating them to deliver excellent customer service. *Ensure Customer Satisfaction:** Being the frontman for customer experience, Addressing inquiries, resolving complaints, and ensuring guests have a positive and memorable visit. *Develop The Team:** Key role in staff development by conducting hands-on training, providing feedback, and ensuring your team has the knowledge and skills to excel. *Taproom Operations & Inventory:*Manage the Taproom:** Maintain cleanliness, oversee opening and closing procedures, and ensure a smooth flow of service throughout the day. *Keg Management:** keeping the taproom stocked with fresh beer, managing keg changes, and potentially maintaining inventory levels.*Safety & Regulations:** Ensuring adherence to all health and safety regulations, like food safety and responsible alcohol service. *Sales:*Promote Brewery Products:Contribute to upselling merchandise or food pairings that complement the beers. *Event Coordination:Involved in running and assisting with events held in the taproom. *Additional Responsibilities:*Understanding Beer:A good working knowledge of different beer styles and brewing processes for interacting with customers and understanding the product. *Point-of-Sale System:Operating the point-of-sale system for customer transactions. *Reporting & Communication:Reporting tasks and communicating with other departments for production and marketing needs. -
Freight & ReceivingThe Home Depot Jan 2019 - May 2024Georgia, United States• Receiving, unloading, and loading deliveries• perform critical functions for maintaining proper on-hand and pricing, merchandising• Product placement, wrapping and placing in overheads, general shelf-stocking as needed.• Operating equipment: Conveyors, pallet jacks, forklifts, Order Picker (OP), Slip Sheet (Pacer), compact lift trucks. -
Certified Training Manager & General ManagerArg - Arby'S Restaurant Group (Dba Inspire Brands) Dec 2002 - May 2014Greater Atlanta AreaIn here, I superintended entire general workflows from operational coordination, financial governance, and team supervision per policies• Maintaining P&L and payroll.• Team and management schedules.• Local store marketing and Event planning.• Coordinates vendor schedules and services.• Controlling day-to-day cost - budget/P&L/Payroll• Manage local business and marketing relationships.• Training and development of fast-track managers and Supervisors.• Arranges new product enrollment within unit & training of new product.• Execute back office system to ensure reports are accurate and goals are being met.• Certificate in ServSafe, Awards – Team player 3 quarters in a row, Manager of the year for the region‟08, People Development for Quarter 3 ‟09, Growth and Development for 2010, Certified National Training Manager ‟11, Goals & Results “Focused” award Quarter 2 „12
Jerad Wilson Skills
Jerad Wilson Education Details
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Computer And Information Systems Security/Information Assurance -
Computer Systems Networking And Telecommunications -
Appalachian Technical CollegeInformation Technology -
Information Technology
Frequently Asked Questions about Jerad Wilson
What company does Jerad Wilson work for?
Jerad Wilson works for Goto Foods
What is Jerad Wilson's role at the current company?
Jerad Wilson's current role is Store Technology Administrator, Back-Of-House Systems.
What is Jerad Wilson's email address?
Jerad Wilson's email address is je****@****ail.com
What is Jerad Wilson's direct phone number?
Jerad Wilson's direct phone number is +177031*****
What schools did Jerad Wilson attend?
Jerad Wilson attended Itt Technical Institute, Devry University, Appalachian Technical College, Cherokee High School.
What are some of Jerad Wilson's interests?
Jerad Wilson has interest in Mentoring, Reading, New Technologies, Hiking, Security Technology, Travel.
What skills is Jerad Wilson known for?
Jerad Wilson has skills like Team Building, Training, Inventory Management, Hiring, Management, Employee Training, Restaurant Management, Time Management, Recruiting, Budgets, Hospitality, Leadership.
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