Jerah Estaniel Email & Phone Number

Brisbane, Australia

It's great to be back with BOQ and also being back in a customer facing role.

Strong ability to acquire knowledge and understanding of the Australian Public Service and quickly adapt and undertake new responsibilities as required Undertake extensive quality assurance and analysis on policies, procedures, operational plans and performance reviews to ensure that legislative requirements are met and guidelines are satisfied Prepare and progress correspondence to the team leader or section Manager for approval, in an efficient and timely manner Provide professional client service by effectively liaising with a culturally and linguistically diverse range of clients and providing accurate, timely, consistent and appropriate information to clients; Assess and make fair, reasonable and lawful decisions on applications of moderate complexity; exercise sound judgement and reasoning within defined legislative and policy parameters, client service standards, and in line with established procedures and protocols; Manage and prioritise caseload including recording accurate and timely file notes and decisions in Departmental computer systems; Work collaboratively and flexibly within the team to deliver business outcomes in a diverse and challenging environment of competing priorities; Provide guidance, support and coaching to team members including allocating work, managing team rosters, and providing technical assistance regarding client enquiries and decision making; and Perform administrative duties including but not limited to: receipting of visa applications, undertake accurate and timely records management, responding to client enquiries, and case administration

Eagle Street, Brisbane Cbd

3 month contract. Demonstrate a high level of problem solving ability through strong knowledge and understanding of QSuper products, the superannuation or related industries, and relevant legislation to identify, research and understand complex business situations and recommend appropriate solutions where required Communicate effectively at all levels (including written, verbal and interpersonal skills) and influence outcomes including resolution of member conflict Model team commitment and foster a positive teamwork culture encompassing all stakeholders across QSuper Complete administrative duties as allocated/directed to support the efficient operation of Member Services

259 Queen Street, Brisbane Cbd

 Development and delivery of national sales-based training to frontline staff in the branch network Create national incentive programs and audit bonus payments Organise travel and accommodation for quarterly regional sales meetings Coordinate bi-monthly sales events, book venue, send invitations, arrange travel and accommodation for all attendees Create reports, power point slide shows, spread sheet for content of all training materials (sales events, regional meetings, training courseso Arrange materials: Obtain approval from Marketing department, arrange printing by Stationery department within due date, purchase of ad hoc materials through company credit card Develop and execute national sales strategies and training materials within required timeframe Travel within QLD and interstate to present bank strategies to regional teams and frontline branch staff: Customer Service Officers, Customer Service Managers, Branch/Owner Managers Provide regional teams’ ongoing support through availability in co-visiting branches

 Running of weekly sales, product and compliance training or refresher training Evaluating work performance (monthly one-on-one’s / PDAs) and recognising staff successes and achievements Administrative duties including filing, photocopying, scanning, book meetings and external appointments, telephone manners, create spread sheets to report weekly figures and submit to Regional Manager Maintenance of the branch’s weekly deposit and lending growth/portfolio, account overdrawn and loan arrears reports Knowledge of current policies and procedures Comply with the Financial Services Regulations Act Identify new sales and marketing opportunities Mentoring, coaching and supporting my Customer Service Officers WA branches only – assist in the Home Building Society integration and train staff of BOQ’s system

Lutwyche Branch, Qld

 Exceptional customer service skills through developing rapport and trusting relationships with new or existing customers Achieve or exceed sales targets through live customer interaction and follow up calls Cross-selling and up-selling BOQ’s products once customers’ needs are thoroughly assessed Excellent knowledge of Bank of QLD’s products and services Team player Administrative duties including filing, photocopying, scanning, book meetings, telephone manners Willingness to adapt to change and further my career within the bank

Diploma Of Business, High School/Secondary Diplomas And Certificates

Senior High School, High School/Secondary Diplomas And Certificates