Oversee the full operation of the hotel. Drive guest survey scores above company standards.Ensure that Food Cost is low while maintaining high quality menus for our guest.Accounts Payable & Accounts Receivables.Monitor spending and monitor rates to increase profits for ownership.Properly code invoices to ensure accurate P&L statements can be created for my manager and owners.Mentor/develop team members to become future mangers.

Assist General manager with day to day operations.SchedulingInterviewing HiringTrainingCoach/Counseling Forecast/BudgetingGuest Resolutions

Proficiently provided presentation regarding the feedback or complaints procedures about the customers to the other managers to discuss possible improvements in customer service process.Conducted one-on-one review with all executives to build more effective communications, to understand training and development needs and to provide insight for the improvement of staff’s activity performance and organisation.Reviewed effective performance evaluations and suggested areas for improvement in internal processes along with possible solutions. Organized meetings with other managers to discuss possible improvements to customer service, customer service procedures, policies and standards for your organisation or department.Analyzed statistics and other data to determine the level of customer service the organisation is providing.Maintained accurate records of discussions or correspondence with customers as well as handled customer complaints or any major incidents, such as a security issue and financial discrepancies.Documented workflow efficiencies, customer service excellence and quality assurance.

The infantry at bases in the US & overseas