Provide in-person and remote service to 29 markets across the United States.Work closely with multiple outsource providers for technology, help desk, network, etc. in multiple countries.Configure, add, and remove users from enterprise S2 security system.Manage Adobe Admin Console for the Company.Manage ADManager Plus, an Active Directory management and reporting system.Asset inventory using KACE for Windows and Addigy for Macintosh OS.Monitor security risks using Rapid7 and SentinelOne, work with offshore team for resolution.Utilize Google Admin, gPanel and the suite of Google products.Review and analyze telephony and enterprise fax.Coordinate and work with contractors as markets move in and out of office space.Utilize Cherwell software for the help desk system, member of the Cherwell testing team.Work on Macintosh OS and Windows OS issues as needed.Review and audit user accounts daily.

Upon the announcement most of the technology division was being outsourced, became part of the implementation team. Documenting every process performed at local sites, attending daily meetings, working with local staff to make sure knowledge transfers took place, build confidence the transition was going to be successful by keeping them abreast of progress, managing expectations, actively listening to concerns, and offering workable solutions. Keep teams abreast of progress and ease their concerns the transition was going to be successful.Drafted and reviewed service level agreements with outsource partners.Ensured transition from staff at local markets to offshore support.

Northwest Regional Support Manager and Information Technology Site Manager for The News Tribune and The Olympian. The Northwest Region consists of The Anchorage Daily News, The Belligham Herald, The Idaho Statesman, the Tri-City Herald, The Olympian and The News Tribune.

Since starting work for The News Tribune in 1985 I have worked for the Production Department, Advertising Department and currently in the Information Technology Department in the role of Information Systems Manager. I currently manage the Help Desk, Appliation Development, Publishing Systems and Projects.

Direct report to the Advertising Director.Staff of thirty (Ad Builders, designers, image team, photographers) and two managers.Customer focused, working with advertisers and vendors, often times trying to diffuse/pacify unhappy clients.Project manager for installation of new DTI advertising system, including system configuration, purchase and configuration of new Macintosh and PC computers, installation of desktop software, working with vendor on software bugs and requests for system enhancements.Created reports in MS Access.Preparation and administration of Advertising capital budget and purchases.Co-leader of “Sports-to-Porch” team, analyzing nighttime workflow.Major participant responsible for creating Ad Building teams.Major participant responsible for moving Ad Building to the Advertising Department.