Jerald Samson Email & Phone Number

Region Xi - Davao, Philippines

After being an Apprentice for a couple of months, I became a full-fledged Team Manager, I still handle a team of agents, providing constant support, guidance and mentor them to manage their performance and to ensure meeting the targets set by the client. I manage day-to-day operations that includes managing headcount, operations and program-specific processes, partnering with different departments, analyze performance and present it through business reviews.

Region Xi - Davao, Philippines

I served as a apprentice and not yet a full-fledged Team Lead, but I was already handling a group of agents of 15-18 headcount, managing their performance and conduct regular coaching to identify development needs and to sustain in meeting the targets. During my apprenticeship, I was provided a training, undergone several courses that helped me acquire knowledge and skills to be more effective in leading a team.

Region Xi - Davao, Philippines

Supporting non-voice program particularly reviewing documents, back office support, meeting clients' business needs in terms of turn around time, productivity requirement and daily outputs.

Davao City, Philippines

Serves as company's frontliner when it comes to customer service and relations. Handles technical issues and caters customers concerns through phone calls.

Conducts research interviews by phone calls. Collecting respondents' real time feedbacks and opinions regarding current events including but not limited to politics, products, communities etc.