Jeralyn Wright Email & Phone Number

Raleigh, Nc, Us

United States

Involved in the day-to-day operations of current assigned projects. Organize and communicate details related to a specific assignment or task while serving as an interface between team members, managers and clients.

United States

Raleigh-Durham, North Carolina Area

Partnered with our national agents to grow wireless product and service sales through their outlets.● Winners Circle award winner - Multiple Years● Created specialized training for each national retailer to drive customer success focused sales strategies.● Communicated key business changes and critical messages to influence the Verizon Wireless advantage.● Trainer and primary point of contact for Pierce Promotions and Marketing Werks assistance program.

Cary, North Carolina, United States

Increased distribution of Verizon Wireless with the acquisition of new agents.● Winner's Circle 2002● Created a scenario-based commission and store profitability tool to communicate the benefits of focusing on Verizon Wireless products and services.● Created and provided channel staff manager and director with monthly sales reports.● Served as an ‘always on’ escalation point for customer service, technical and sales issues.● Implemented Secret Shopper program to drive continuous improvement in the sales process.

Cary, North Carolina, United States

Drove programs focused on Major Account Manager effectiveness, streamlining their back-office responsibilities.● Employee Quality Award 1999● Developed a rate analysis tool to provide customers with the greatest value offerings.● Improved the quality and efficiency of work by maintaining customer focus, identifying better and moreefficient ways to serve our clients.● Assisted in the development and preparation of proposals.● Managed the Emergency Management phone program for Wake County Public Safety and City of Raleigh.

Cary, North Carolina, United States

Responsible for setting up employee programs for major companies doing business with Verizon Wireless.● Developed a competitor rate analysis tool for use in field sales.● Facilitated on-site employee days for major corporate customers.● Generated new business through mailers and outbound calling programs.

Cary, North Carolina, United States

Responsible for the acquisition of new customers as well as additional lines of service to existing customers. Educating customers on new products and services and showing how the service would benefit their lifestyle. Processed credit applications and customer payments, activated cellular equipment along with activating the account in the billing system and customer service. Responsible for generating new business through mailers, outbound calling, customer referrals and promotions.

Raleigh, North Carolina, United States

Responsible for the acquisition of new accounts as well as growing existing accounts in the Southeast market● Employee Quality Award 1996, 1997● Primed the evolution of the lead generation team to perform additional direct sales responsibilities.● Led the southeast in new customer acquisition while maintaining the lowest churn● Led the creation of an Internet Customer Response Team.● Provided direct customer support, providing information and resolving issues.

Raleigh, North Carolina, United States

Supported customers by providing helpful information, answering questions, and responding to and resolving issues. Help ensure that customers are satisfied with products, services, and features.

Raleigh, North Carolina, United States

Started as kennel helper where I was responsible for cleaning kennels, laundry, general upkeep of kennel area, bathing animals and keeping back examination/pre-op area clean and organized. In July 1987 was promoted to Kennel Manager. Added duties included managing and scheduling of kennel assistants. December 1987 was promoted to Veterinarian Assistant. Additional responsibilities were checking in clients, drawing blood, prepping and reading some slides in the lab, taking basic x-rays, prepping animals and assisting doctors in surgery.

Raleigh, North Carolina, United States

Responsibilities were checking in clients, drawing blood, prepping and reading some slides in the lab, taking basic x-rays, prepping animals and assisting doctors in surgery, basic dental cleanings.

Raleigh, North Carolina, United States

Greeted customers coming into the office, answered phones, filing, typing and some Savre computer work. Also served as ticket courier to major clients in the area.