Jeramey Watts Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Ok, Us

-Strategic Partnerships: Negotiated brand recognition partnerships with multiple integrators,enhancing the company’s market presence and strategic alliances. Generating stronger portfolio‘stickiness.’ I often negotiate for developmental resource allocation and revenue sharegeneration.- Scalable Organizational Processes: Designed and implemented scalable organizational structures andprocesses, facilitating seamless integration across multiple organizations.- Cross-Functional Collaboration: Created and currently leads the Product Advisory Board, promotingcross-functional team collaboration, feedback sharing, and idea generation to drive project success.- Business Model Development: Played a key role in developing a scalable business model withpartners, ensuring they understood our business dynamics and integration processes.- Leadership Experience: Former people leader, managing a team of 15, passionate about fosteringtalent and driving team success.-Training and Communication Leadership: Confident in leading rooms of hundreds during nationalpresentations. I also led training at the Heartland dealer network gathering, demonstrating product communication and training expertise.- Dual Role Expertise: Balancing roles as both a product manager and business relations specialist forintegrations, demonstrating versatility and comprehensive business acumen.Cultural Initiatives: I initiated and managed the Bi-weekly Baddie Award, which highlights coworkers' hard work and fosters a positive and motivating workplace culture.- Customer-Centric Integrations: Led the integration of top customer requests (QuickBooks and Klaviyo)within two quarters, significantly enhancing product offerings and reducing attrition by 20%.- Award-Winning Performance: Honored as the Global Payments Circle of Excellence Winner for2024, recognizing outstanding contributions and leadership.

Oklahoma City, Oklahoma, United States

- Delivered in-depth product demonstrations and presentations to potential and existing clients, showcasing the features and benefits of Heartland Retail solutions.- Provided expert-level support and guidance to customers, assisting them in effectively utilizing Heartland Retail software to meet their business needs.- Conducted comprehensive training sessions for new users in-app, ensuring a seamless onboarding experience and maximizing user adoption.- Managed and resolved complex customer inquiries and technical issues, delivering timely and effective solutions to enhance customer satisfaction.- Acted as a liaison between customers and the product development team, communicating user feedback and suggesting product enhancements.- Assisted in the development of product documentation, user guides, and training materials to support customer education and self-service.- Participated in industry events, trade shows, and webinars to represent Heartland Retail and promote its product offerings.- Monitored and analyzed customer usage patterns, providing insights and recommendations to optimize product performance and customer experience.- Supported the implementation of marketing strategies and campaigns, including product launches and promotional activities.- Conducted competitive analysis to identify market trends and inform product positioning and messaging.- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices to provide cutting-edge solutions to clients.- Collaborated with cross-functional teams, including sales, marketing, and development, to drive product innovation and continuous improvement.- Assisted in the creation and execution of customer success plans, ensuring clients achieve their business objectives with Heartland Retail solutions.- Provided regular reports and updates to management on customer feedback, product performance, and market trends.

Edmond, Oklahoma, United States

- Guided Sales Teams: Provided expert mentorship and training to a team of sales associates, enhancing their product knowledge, sales techniques, and customer service skills.- Performance Monitoring: Regularly assessed individual and team performance, setting clear objectives and providing actionable feedback to drive continuous improvement.- Sales Strategies Development: Collaborated with management to develop and implement effective sales strategies, resulting in increased revenue and customer engagement.- Customer Relationship Management: Fostered strong relationships with key customers, ensuring high levels of satisfaction and repeat business.- Training Programs: Designed and conducted comprehensive training programs for new hires and ongoing development sessions for existing staff.- Sales Processes Optimization: Analyzed current sales processes and introduced improvements to streamline operations and maximize efficiency.- Conflict Resolution: Skillfully managed and resolved any conflicts or issues within the sales team, promoting a positive and productive work environment.- Sales Reporting: Prepared and presented detailed sales reports to senior management, highlighting key metrics, trends, and areas for improvement.- Product Knowledge: Maintained up-to-date knowledge of all products and services offered, ensuring the sales team is well-informed and can effectively communicate benefits to customers.- Motivation and Morale: Inspired and motivated the sales team to exceed targets by recognizing achievements, providing incentives, and fostering a collaborative team spirit.- Market Analysis: Conducted regular market analysis to stay informed of industry trends, competitor activities, and emerging opportunities.- Cross-Department Collaboration: Worked closely with other departments such as marketing, inventory, and customer service to ensure a seamless customer experience and cohesive business strategy.

Oklahoma City, Oklahoma Area

- Dual Team Management: Directed daily operations of Estée Lauder Luxury counters, ensuring aseamless and luxurious customer experience while meeting and exceeding sales targets.- Team Leader: Led and developed a high-performing team of 13 beauty advisors, providing ongoingtraining in product knowledge, sales techniques, and customer service excellence, resulting in a 105%increase above sales plan.- Promotional Partnerships: Strategized and executed marketing and promotional campaigns to drivebrand awareness and increase market share within the luxury beauty segment.- Sales Analysis: Analyzed sales reports and customer feedback to identify trends and opportunities,implementing data-driven strategies to optimize product assortment and maximize revenue.- Relationship Building: Cultivated strong relationships with key customers, offering personalizedconsultations and tailored skincare and makeup solutions to meet individual needs.- Audit Accountability: Managed inventory levels, conducted regular stock audits, and coordinatedwith suppliers to ensure timely replenishment of high-demand products.- Strategic Partnership: Developed and implemented effective clienteling strategies to build long-termcustomer relationships and increase repeat business.- Competitive Analysis: Monitored competitor activities and market trends, providing insights andrecommendations to senior management to stay ahead in a competitive landscape.- Customer Retention: Handled customer inquiries, complaints, and returns with professionalism andempathy, ensuring a positive resolution and maintaining brand loyalty.- Executive Partnership: Collaborated with regional and corporate teams to align store operations with brand objectives and initiatives.- Expense Management: Managed budgets and controlled expenses, ensuring financial targets weremet while maintaining high luxury service and product presentation standards.

Oklahoma City, Oklahoma Area

- Provided personalized fragrance consultations, offering expert advice on scent pairings and layering techniques.- Demonstrated in-depth product knowledge, including fragrance notes, product benefits, and brand heritage.- Delivered exceptional customer service, ensuring a luxurious and memorable shopping experience for each client.- Assisted customers in selecting and customizing gift sets, ensuring thoughtful and beautifully packaged purchases.- Conducted in-store events and workshops, educating customers on fragrance application and the art of scent.- Maintained an organized and visually appealing retail space, adhering to brand guidelines and merchandising standards.- Processed transactions efficiently using POS systems, handling cash, and managing inventory.- Built and nurtured long-term customer relationships, encouraging repeat business and brand loyalty.- Collaborated with team members to achieve sales targets and store performance goals.- Kept up-to-date with industry trends and new product launches to provide timely and relevant recommendations to clients.- Managed client appointment schedules, ensuring timely and personalized service for each visitor.- Resolved customer inquiries and concerns promptly, maintaining a positive brand image.- Participated in regular training sessions to enhance product knowledge and sales techniques.- Supported the implementation of marketing campaigns and promotional activities within the store.- Maintained high standards of personal grooming and professional appearance, reflecting the brand’s luxury image.

Oklahoma City, Oklahoma Area

- Store Operations: successfully managed daily store operations, including inventory management,customer service, and sales strategies to achieve and exceed sales targets.- Team Morale: Led and motivated a team of 15 jewelry sales associates, providing training anddevelopment opportunities to enhance product knowledge and customer engagement skills.- Strategic Merchandising: Implemented effective merchandising techniques and visual displays toattract customers and increase in-store traffic.- Culture Captain: Fostered a positive and productive work environment by promoting teamwork,resolving conflicts, and maintaining open lines of communication.- Accountability Standards: Conducted regular performance evaluations, set goals, and providedconstructive feedback to team members to drive continuous improvement.- Feedback Analysis: Analyzed sales data and customer feedback to identify trends and opportunitiesfor growth, making data-driven decisions to optimize store performance.

Oklahoma City, Oklahoma Area

- Extensive knowledge of Zales jewelry products, including diamonds, gemstones, and precious metals- Proven track record of meeting and exceeding sales targets- Excellent customer service skills, with a focus on building relationships and providing personalized recommendations- Skilled in conducting jewelry appraisals and repairs- Proficient in inventory management and merchandising- Strong communication and negotiation skills- Experienced in handling customer inquiries and resolving issues in a timely and professional manner- Ability to work effectively in a fast-paced retail environment- Certified in jewelry sales and/or gemology (if applicable)- Consistently recognized for achieving high levels of customer satisfaction and loyalty