It Technician
Current• Install and train users on software and equipment use• Assist with networking, software/hardware tasks, and support• Effectively communicate technical concepts to non-technical teams and personnel• Assist in configuring, installing, documenting and maintaining network hardware, software and telecommunications services including configuration of routers, switches, firewalls and telephones• Design and implementation of a new help desk format using Lansweeper software• Continued help desk support for all hospital personnel• Effectively troubleshoot and diagnose software/hardware issues• Document processes and assist in development of policies and procedures• Set up and deploy computers, laptops, and peripherals• Assist in annual budget planning and operates within Information Services budget• Work with staff and vendors to support and resolve hardware, software and interface functional issues• Experience with Office 365 and Active Directory environments