Leading and supporting the IAM and CPE teams at Faire to provide great user experiences through secure platforms.

• Facilitated a team split into focused subteams of Systems Engineers working on infrastructure deployment and management, and Software Engineers working on building solutions to automate tasks. Authored team charters and visions, as well as project roadmaps for both subteams, garnering support from leadership for a formal split.• Helped create and launch the Employee Account Lifecycle automation program, focusing on reducing manual toil and improving the security of both internal and SaaS services through automated onboarding, offboarding, and mid-lifecycle events.• Supporting the enablement for internal use of Retool, deployed and managed by the CorpTech Systems team, through documented support models (e.g. defined SLAs, Statements of Work (SOW) options for customers) and working directly with customers on potential use cases, helping ensure we are supporting the most impactful projects for Stripe.• Responsible for creating and accountable for executing quarterly team Objectives and Key Results (OKRs) that align with business initiatives and provide the most value to the business.• Served as the Directly Responsible Individual (DRI) for the expansion of Stripe's BYOD mobile device options to add support for Android (expanding from iOS only), including the design and implementation of security, operational, and functional requirements, as well as robust testing and documentation for a seamless rollout.• Managed the Client Platform Engineering (CPE) team for 8 months in addition to the CorpTech Systems team after the previous manager left, managing 11 reports including holding weekly 1:1s, helping guide project work, and drafting OKRs across both teams.• Primary point of contact for incoming customer requests, partnering with key stakeholders across the organization, including members of the People (HR) teams, Finance teams, Sales teams, and various Engineering teams to define the technical roadmap.

• Recruited engineers across three teams and grew Corp IT Engineering from two to seven engineers within 18 months, successfully promoted team members into senior engineering positions.• Oversaw the design and implementation of an internally built SaaSOps and SaaS Spend tool that identified and automatically remediated $100K/yr of unused SaaS licenses after just six months of running.• Responsible for creating and accountable for executing quarterly team Objectives and Key Results (OKRs) that align with business initiatives and provide the most value to the business.• Oversaw and led an initiative to support Linux workstations for engineers at Datadog, including the design and implementation of security, operational, and functional requirements. In this project I designed and implemented a scalable and fault resistant configuration management cluster leveraging Puppet Enterprise and AWS, and managed communication and project updates to several hundred engineers and key leadership, including the co-founder and CTO.• Primary point of contact for incoming customer requests, partnering with key stakeholders across the organization, including members of the People (HR) teams, Finance teams, Sales teams, and various Engineering teams to define the technical roadmap.

• Developed several scripts and internal tools to improve the Apple device deployment and lifecycle state, including automated onboarding workflows utilizing Jamf MDM and Apple DEP, and creating self service remediations for common device and application errors.• Architected and developed a homegrown user lifecycle management platform to provide automatic employee onboarding, offboarding, and account recertification across a variety of SaaS and internal services, saving between 60-100 hours of manual work per week.• Developed several business-critical integrations including a data pipeline from HRIS to critical systems that define the AuthZ/AuthN permissions model for various downstream services, including the physical security and badging systems, and maintaining company-wide Google Groups based on employee attributes from Workday.• Responsible for provisioning and managing core Corp IT infrastructure within AWS using Infrastructure as Code best practices harnessing Terraform and Serverless Framework.

• Responsible for managing the NIMH macOS and iOS fleet, including developing the Apple endpoint lifecycle and ensuring systems were compliant with policy enforcement and regular patch management. Managed and administered all macOS and iOS-related services including: Ivanti’s LANrev MDM, VMware AirWatch MDM, Munki, Chef, and ESET Antivirus.• Developed custom Python and Bash scripts, as well as Chef cookbooks to automate server and workstation tasks and manage certain compliance policies on macOS.• Developed a custom reporting integration that connected our Mac management application with our asset database to allow for automated alerting on system status and inventory.• Authored disaster recovery documentation about systems and infrastructure, as well as SOPs for technicians and customers to utilize.

• Managed the NIMH Mac fleet across multiple sites, including developing Macintosh computer lifecycle (imaging, maintenance, de-provisioning), patch management, and policy management (FileVault 2 enforcement, security configuration requirements, system settings)• Managed and maintained the HEAT LANrev service, used to image, patch, and manage the Macs• Led a team of technicians to complete various projects including: encrypting all unencrypted Macs with FileVault 2; enrolling all unmanaged Macs into LANrev Management; ensuring that Macs are not offline for longer than 90 days at a time using custom reporting scripts• Implemented and administered an on-premise AirWatch MDM instance to manage the Government Furnished iOS devices• Developed custom Python and Bash scripts to assist managing and to further automate support for our Mac fleet• Setup and managed RedHat Linux servers running Apache web services, as well as custom reporting scripts• Authored disaster recovery documentation about systems and infrastructure, as well as SOPs for other technicians to utilize• Setup a central logging server to receive, analyze, and visualize server and service logs using the Elastic Elastic Stack• Served as the Mac Subject Matter Expert for all NIMH technicians and customers and provided tier 3 support

• Responded to customer tickets using ITIL and ServiceNow• Assisted with Mac management and integration using tools such as HEAT LANrev, Apple NetBoot, shell scripts• Prepared new user machines using SCCM and custom-built applications• Managed Active Directory user accounts including: Password resets, account unlocks, adding or changing login scripts linked to the AD profile, creating distribution lists and resource accounts• Averaged approximately 100 tickets per month• Supported customers on macOS and Windows systems with both hardware and software issues

• Configure Mac imaging solution using DeployStudio and custom scripts for FileVault 2 encryption, user account creation,and package creation and installation. Tools used include: DeployStudio, Shell scripts, Applescript, Munki, Packages• Configure and manage Munki for software distribution and patch management• Administer OD and AD servers for user account creation, access, and termination, as well as Windows and Mac fileserversfor user permissions• Administer G Suite including creating accounts, managing distribution lists and resources, as well as configuring retention policies• Provide system support to all users in the organization on both Mac OS X and Windows systems. Tools used include: AppleRemote Desktop, Microsoft Remote Desktop, SSH• Perform computer archives using several tools, including Disk Utility, Acronis Backup, and various command line tools• Manage server and workstation tape backup solution using Archiware’s Presstore• Assist with management and maintenance of vCenter resources• Maintain proper and thorough documentation of all SOPs and System forms

• Provide technical support to internal employees on both Windows and Mac OS X systems• Manage Workgroup Manager to deploy and configure new Mac systems• Manage Shavlik vCenter Protect to offer security patching solutions to multiple servers in a VPC• Manage Symantec Endpoint Protection to maintain security policies and anti-virus policies on multiple servers in a VPC• Co-design and implement the entire Mac life cycle from imaging to documenting all processes

• Certified mobile technician at an Apple Retail Store approximately 24 hours a week.• Triage and diagnose issues with customer products, including hardware failure or damage, software corruption, and firmware corruption. • Resolve issues with all Apple mobile devices, such as iPhones, iPods, and iPads. This can include replacing the device, software resets, or repairing the hardware (replacing the battery, screen, speakers).• Facilitate organization and leadership of the team of technicians by checking customers in for appointments and designating technicians to assist with the customers.• Facilitate training sessions with customers and their Mac computers or iOS devices.• Very fast paced, results based, client oriented environment.