•Spearheaded the management of 20+ key enterprise-level accounts, serving as the primary point of contact and establishing long-term relationships built on trust and mutual success.•Developed a comprehensive understanding of client business goals and challenges, enabling the delivery of customized solutions that effectively addressed their needs.•Collaborated with cross-functional teams including legal, sales, and finance for contract negotiations, pricing discussions, and renewal processes, resulting in favorable terms and strengthened partnerships.•Crafted strategic account plans that optimized customer satisfaction and supported the achievement of both client and company business objectives.•Acted as a liaison between clients and internal stakeholders, ensuring seamless execution and delivery of solutions by collaborating with product managers and technical teams.

•Managed and built all vendor / client relationships by identifying and resolving operational issues, upgrade planning and development requests. •Key liaison in the development, implementation and documentation of operation plans. •Lead on the development and execution of training and user acceptance testing plans in accordance with business unit and technical industry standards. •Project manager for coordination of system installation and conversions between multiple vendors to upgrade over 200 property workstations in 14 months.•Worked as a liaison between system vendors, clients and business unit staff.

•Managed and built all vendor / client relationships by identifying and resolving operational issues, upgrade planning and development requests. •Key liaison in the development, implementation and documentation of operation plans. •Lead on the development and execution of training and user acceptance testing plans in accordance with business unit and technical industry standards. •Project manager for coordination of system installation and conversions between multiple vendors to upgrade over 200 property workstations in 14 months.•Worked as a liaison between system vendors, clients and business unit staff.

•Provided implementation-related support, training, technical consultation and software, hardware and IT process services to the business customers. •Provided project management services in coordinating systems installations and conversions at remote locations.•Ensured installations are completed in accordance with business unit and technical standards.•Built and maintained relationships with property owners and managers across the United States.•Functioned as subject matter expert for new application development and implementation.•Provided work direction and coaching to the implementation team.

•Utilized facility and equipment for demonstrations, tours, and as a sales tool.•Consistently exceeded and outperformed sales quotas.•Enhanced sales proficiency through sales training and maintaining sales certifications.•Earned premier evaluations for leadership and sales skills from clientele.•Matched customers to services that best met their goals and life-style.

•Accurately documented daily tasks and activities in security log.•Thoroughly investigated any reports of suspicious disturbances.•Protected and patrolled various federal buildings.•Maintained licensure with bi-annual qualification.

•Assisted in managing all aspects of the club.•Responsible for the accurate reconciliation of cash and receipts on a daily basis.•Delivered excellent, high level customer service through effective face to face and telephone interaction.