Josh Erdman Email & Phone Number

• Spearheaded the management of 20+ key enterprise-level accounts, serving as the primary point of contact and establishing long-term relationships built on trust and mutual success.
• Developed a comprehensive understanding of client business goals and challenges, enabling the delivery of customized solutions that effectively addressed their needs.
• Collaborated with cross-functional teams including legal, sales, and finance for contract negotiations, pricing discussions, and renewal processes, resulting in favorable terms and strengthened partnerships.
• Crafted strategic account plans that optimized customer satisfaction and supported the achievement of both client and company business objectives.
• Acted as a liaison between clients and internal stakeholders, ensuring seamless execution and delivery of solutions by collaborating with product managers and technical teams.

Greater Minneapolis-St. Paul Area

• Managed and built all vendor / client relationships by identifying and resolving operational issues, upgrade planning and development requests.
• Key liaison in the development, implementation and documentation of operation plans.
• Lead on the development and execution of training and user acceptance testing plans in accordance with business unit and technical industry standards.
• Project manager for coordination of system installation and conversions between multiple vendors to upgrade over 200 property workstations in 14 months.
• Worked as a liaison between system vendors, clients and business unit staff.

Greater Minneapolis-St. Paul Area

• Managed and built all vendor / client relationships by identifying and resolving operational issues, upgrade planning and development requests.
• Key liaison in the development, implementation and documentation of operation plans.
• Lead on the development and execution of training and user acceptance testing plans in accordance with business unit and technical industry standards.
• Project manager for coordination of system installation and conversions between multiple vendors to upgrade over 200 property workstations in 14 months.
• Worked as a liaison between system vendors, clients and business unit staff.

Chanhassen, MN

• Provided implementation-related support, training, technical consultation and software, hardware and IT process services to the business customers.
• Provided project management services in coordinating systems installations and conversions at remote locations.
• Ensured installations are completed in accordance with business unit and technical standards.
• Built and maintained relationships with property owners and managers across the United States.
• Functioned as subject matter expert for new application development and implementation.
• Provided work direction and coaching to the implementation team.

Savage, MN

• Utilized facility and equipment for demonstrations, tours, and as a sales tool.
• Consistently exceeded and outperformed sales quotas.
• Enhanced sales proficiency through sales training and maintaining sales certifications.
• Earned premier evaluations for leadership and sales skills from clientele.
• Matched customers to services that best met their goals and life-style.

• Accurately documented daily tasks and activities in security log.
• Thoroughly investigated any reports of suspicious disturbances.
• Protected and patrolled various federal buildings.
• Maintained licensure with bi-annual qualification.

Phoenix, Arizona Area

• Assisted in managing all aspects of the club.
• Responsible for the accurate reconciliation of cash and receipts on a daily basis.
• Delivered excellent, high level customer service through effective face to face and telephone interaction.