Jeremy Dye Email and Phone Number

• Utilize specific metrics to assess dealer engagement to project plan, identify potential risks, and regularly report findings, along with consultation and guidance for process improvements back to the client.• Help guide ICO Dealers in maximizing their opportunity with the ICO Product and to retain their business.• Managed over 275 dealers in my book of business handling Performance Management for several products.• Worked with all members of the dealership from Dealer Principle/Owner, GM, GSM, UCM and Internet/BDC Manager• Independently led small to mid-size customer implementation projects nationwide• Followed defined processes to ensure successful customer implementation in a timely manner• Effectively escalated and managed issues when appropriate.• Functioned as a subject matter expert in key product areas.• Formed close relationships with customers and account management teams, becoming their trusted advisor.• Proactively communicated industry and company insights and opportunities to customers, looking forways to enhance the company’s position and upsell aligned products and services.• Major contributor on a team that increased Trade-In Advisor and LeadDriver product utilization from an inherited 73% in Q3 ‘21, maintaining 94% through Q2 ‘24.• Key driver on a team that increased the Price Advisor product utilization from an inherited 74% (Q3 ’19), maintaining 93% through Q2 ‘24.• Managed over $510k in MRR for multiple products while supporting over 275 clients.• Contributed to a team that generated over $1 million in new product installation revenue in the first half of 2024• Partnered with 3rd party OEM programs to ensure proper compliance enrollments with GM, Stellantis, Toyota, and Honda

• Responsible for successfully onboarding new dealers via Soft Launch (webinar), monitor daily performance of dealer’s usage of the ICO product/tool. • Using specific metrics, analyze proper dealer engagement, spot red flags, and report these findings, along with instruction and guidance for improvement, back to the dealer on a regular basis.• Build relationships with key users & decision makers• Become subject matter expert on all product functionality and processes• Identify potential consultative selling opportunities for additional product upgrades and company revenue.• Ensured products continue to provide value and insights to clients by effectively integrating CRM, DMS, and website functions.• Collaborated extensively between departments while allocating and coordinating team members resources to optimize training effectiveness which ensured client satisfaction

• Effectively trained and implemented multiple software products for automotive dealerships• Responsible for successfully onboarding new dealers via Webinar, monitor daily performance of dealer’s usage of the CDK Desking and CDK Lot Management product/tools. • Worked directly with all levels of the dealership with a focus on Dealer Principle/Owner, General Manager, General Sales Manager, Used Car Manager and Internet/BDC Manager.• Led customer implementation projects across the country, managing everything from small-scale to large-scale initiatives independently.• Effectively escalated and managed issues when appropriate.• Provided expert guidance on specialized product areas• Built strong relationships with clients and account management teams• Proactively communicated industry and company insights and opportunities to customers, looking forways to enhance the company’s position and upsell aligned products and services.• Singled out for special projects to collaborate with Project Management and Development to identify needed software enhancements and streamline install processes which resulted in increased install efficiency

• Conducted discovery, configuration, and training on various applications within the Front Office workflow, including CRM and retail sales software.• Responsible for end-to-end product implementation including installation, support and problem resolution.• Followed defined processes to ensure successful customer implementation in a timely manner• Maintained knowledge of automotive trends and best practices to ensure training is relevant and provides maximum value to dealerships

• Assisted in training of new employees. • Greeted customers and addressed vehicle repair concerns with customers. • Scheduled and managed work flow through repair facility. • Dispatched work to technicians. Handled and processed factory warranty and extended warranty claims. • Advised customers on repairs necessary and recommended maintenance due on their vehicle. • Ensured customer satisfaction with each visit.

• Oversaw the implementation of Dealer Track DMS software at multiple dealerships. • Managed the entire DMS installation project from start to finish for individual dealerships and dealer groups, overseeing data migration, accounting conversion accuracy, and ensuring optimal software utilization for each installation. • Delivered training to dealership management and staff on how to use the software platform across all operational areas, focusing on accounting, while supporting sales, parts, and service. • Collaborated closely with dealership controllers and the entire management team to ensure a seamless transition.• With extensive knowledge of dealership operations and accounting, I supervised team members throughout the implementation process to guarantee effective staff training and meet customer expectations. • Provided ongoing support and training to assist customers as needed.

• Supervised Mitsubishi Service Department employees. • Oversaw training of new service advisors and service employees. • Greeted customers and addressed vehicle repair concerns with customers. • Scheduled and managed work flow in repair facility. • Dispatched work to technicians. • Handled factory warranty and extended warranty claims. • Advised customers on necessary repairs and maintenance on their vehicle. • Ensured customer satisfaction with each service visit. • Performed cashiering and filing duties. • Managed Mitsubishi Service Department advertising and sales. • Ranked #1 Ken Garff Auto Group Service Advisor for year 2005.

• Greeted customers and addressed vehicle repair concerns with customers. • Set up and managed credit accounts with customers. • Scheduled and managed work flow in repair shop. • Managed fleet accounts and repairs. • Advised customers of necessary repairs. • Responsible for overall customer service and satisfaction.

• Assisted in training of new employees. • Greeted customers and addressed vehicle repair concerns with customers.• Scheduled and managed work flow through repair facility. • Dispatched work to technicians. • Handled and processed factory warranty and extended warranty claims. • Advised customers on repairs necessary and recommended maintenance due on their vehicle. • Ensured customer satisfaction with each visit. • Overall Customer Satisfaction Index (CSI) score - 82%