Provide reference and reader’s advisory services to customers in person, by phone, through e-mail and online chat. Search databases for bibliographic records. Retrieve bibliographic data and item status; place reserves. Assist readers with materials selection. Instruct individual customers on the use of the PCs, the online catalog, various databases, and the Internet. May teach group classes on the online catalog, the Internet, and various databases. May facilitate group tours or school visits. Plan, prepare and conduct adult programs, story times and other programs. Respond to customer concerns.Participate in collection development of assigned area(s). Assess collection for physical condition and deficiencies, weed as necessary. Make purchase recommendations to the central selectors. Prepare and stock book displays, create necessary posters, choose titles, create bibliographies, bookmarks, bulletin boards, games, and promotional displays. Review new and maintain familiarity with existing reference books, databases and Internet sites. Prepare bibliographies of titles in assigned areas.

EXPERIENCE University of Arizona Libraries, Tucson, AZ Jul 2010- PresentAccess and Information Services Associate (full time)•Helped customers find information through the University of Arizona cataloging system •Helped customers find information through the different databases of the University of Arizona•Negotiated fines held by customers of the University of Arizona•Found and processed different interlibrary loan transactions•Transferred citations written by University of Arizona affiliates for U A Vitae project•Helped the Information Commons Analyst find discrepancies in the Access and Information Services online training•Created an exhibit for Special Collections on Native Americans at the University of Arizona•Went to the American Library Association Conference in Las Vegas Nevada

Helped patrons find information through the University of Arizona cataloging system that Pertains to the health sciences Helped patrons find information from online health sciences databases .Checked out rooms, books, and journals to Nursing, Medical, Pharmacology, and Public Health students and staff Taught students how to use various databases that pertained to the health sciences

Processed and shelved a weekly average of 20 new books, 40 microfilms, and 5 maps Added bar codes and call numbers to catalog up to 50 articles into the University Catalog system dailyIdentified and discarded old books and microfilm based on designated list in order to make room for current materialsSearched for misplaced or miscataloged books that were not coming up in the system

Fostered supportive learning environment through positive attitude and active involvement with individual students; tutored average of 20 students per semesterCreated educational game for students enrolled in history classes in order to help them prepare for testsAs a result of this tutoring, one student increased grade by two letter grades