Jered O'Grady Email & Phone Number

Michigan, United States

• Organize and plan out work week based on ticket queue and the department’s needs to best utilize time and ensure projects are completed on schedule.• Follow the 10 troubleshooting guidelines to apply a systematic approach to solving team member problems efficiently.• Document and record all relevant actions taken in resolving a ticket. Ensuring a ticket is properly categorized and named so that it can be easily referenced in the future.• Ensure requests follow change management guidelines and documentation. Loop in leaders if higher level permissions are needed or guide team members on how to properly input change requests.

Troy, Michigan, United States

• Established and maintained relationships with members so as to become a trusted and reliable resource.• Sought out opportunities where Community Choice could solve a problem that a member might not even know that they had.• Utilized company software such as Symitar, Teller Capture, and DocuSign to accurately process loans / transactions and manage member accounts.

C# .Net Full Stack Bootcamp

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities