Jered Leisey Email & Phone Number

Asheville, Nc, Us

Denver, Co, Us

Bellevue, Washington, Us

• Resolved product related issues in distributed Windows server platforms mainly involving .NET framework, IIS, SQL, AD, Exchange and SharePoint.• Provided technical support to over 300 customers, resolving their issues in a timely and efficient manner.• Utilized customer service and problem-solving skills to troubleshoot hardware and software issues.• Created and maintained product documentation and knowledge base articles for developer’s reference in the use of K2 software.• Collaborated with internal teams to identify and resolve customer complaints and inquiries.

Bellevue, Washington, Us

• Maintained and monitored calibration of a bank of 64 gamma spectrometers across two radon testing facilities in North Carolina and Massachusetts. The primary function of the labs is to maintain a high level of accuracy in every measurement and confidently provide accurate radon level readings to residential and commercial properties in accordance with EPA standards.• Modernized the Laboratory Information Management System (LIMS) software, creating and testing microservices using Typescript to provide scalable resources that are integrated across several radon testing facilities in the United States and Canada under the umbrella of Spruce Environment Technologies.

Bellevue, Washington, Us

Bellevue, Washington, Us

• Provided technical support assistance for customers to resolve product issues using a ticket-based support system.• Onboarded new customers to the K2 Cloud platform, providing an initial walkthrough and handover of the new K2 environment.• Assisted customers with designing business forms and workflows using K2 Cloud platform.• Trained support team in the UK office to ready the team for expansion of K2 Cloud services/support into EMEA.

Asheville, Nc, Us

• Contributed to the setup of the Lookout Observatory through installation and calibration of the optical telescopes and mounting equipment.• Implemented a pointing model and set up deep sky CCD imaging for the optical telescopes.• Processed astrophotography taken at the observatory using PixInsight.• Participated in star gazes and outreach events, directing observations with the optical telescopes, and providing educational opportunities for the public.

Rosman, Nc, Us

• Developed tracking system and pointing model applications using LabVIEW to control two 26-meter radio telescopes.• Utilized the Dedicated Interferometer for Rapid Variability (DIRV) to observe distinct fluctuations in the brightness of radio sources caused by occulting plasma lenses in the interstellar medium.• Analyzed datasets produced by the DIRV, verifying accurate positioning/tracking of the two radio telescopes through visual confirmation of interferometric data. Utilized Python and Mathematica to provide a framework for verifying coherent integration.

Nc, Us

• Provided lessons and homework assistance for students in math and physics.• Instructed methods of problem-solving to show students more efficient ways toapproach their work.• Led teams of students in mini-classroom sessions to teach new mathematical concepts.

Bachelor'S Degree, Physics With Minor In Mathematics

Computer Software Engineering

Associate Of Science (A.S.), Core Studies - Math/Physics Focus