• Primarily responsible for management of technical support of internal users, visitors, VIPs, Executives, external clients, events, Globalized User Support/POC/Back-End Administration, & Project Management.• New Hire IT Orientations, deal w/ ticketing system SLAs & KPIs, a member of the Technical Writing Team with KB publishing responsibilities, manage disposals, handle multiple competing priorities in a fast-paced environment, utilize strong Automation and Problem-solving skills with the ability to follow through to completion• Division Meeting Minutes Keeper, Set up & Support trainings, collaborations, and presentations for the Americas. Cleared for Classified Materials. Research & Development. Responsible for OS, software, and hardware Refresh Projects across Division’s Tree,

• Responsible for technical support of internal, field, users, visitors, VIPs, Executives, external clients, events, Product Support/POC/Back-End Administration (profiles, phones, security protocols), & Project Management.• Manage New Hire IT Orientations/Trainings, Manage Contractors, and Project Management. A member of the Development & Roll Out Team, I’m a member of the Green Team (Environmental), manage E-waste certifications & disposals, regularly travel to assess or address issues.• Set-up & Support MS365 profiles and products (Exchange, SharePoint, OneDrive, etc.), develop trainings to improve infrastructure so to better accommodate vendors and clients. Responsible for Technical Writing, working experience in cloud computing; PaaS, IaaS, etc., experience with API integration with CICD tools, used configuration management tool such as Ansible, Chef, & Puppet. Used Kubernetes and other container management solutions and additional time is spent in Linux OS.

• Primarily responsible for management of 2nd level technical support of internal users, visitors, VIPs, Executives, external clients, events, Globalized Mobile Iron User Support/POC/Back-End Administration, & Project Management.• Manage New Hire IT Orientations, dealt w/ ticketing system SLAs & KPIs, a member of the Back-Up& Storage Team, managed E-waste certifications & disposals, regularly travel through the region & internationally to cover, access, or address issues.• Set up & Support Solid Works World Trade Shows in the Americas, Responsible for Windows 7 to 10 Upgrade Project across My Geo, & Responsible for a myriad of KBs published in the company’s IT Knowledge Base.

• Primarily responsible for technical support of internal users, visitors, VIPs, Executives, external clients, & Windows 7 to 10 Upgrade Project across the company• Travel to various Company sites for deployment of refreshed hardware & old hardware collection, assessment, & repurposing was required. • Mass System rebuilds & heavy licensed software installation, configuration, & troubleshooting was required

Responsible for troubleshooting all technical issues, consult on “Enterprise” OS, application, router, and other hardware configurations. The position also requires participation in research and development, travel, and Continuing Education/Licensing & Assessment Requirements.Worked in APPLE, Win XP, Win7, Win8, Server 2008, Server 2012, & Unix environments. Hardware & Software break/fix & installation of several brands & types of servers (HP, IBM, etc), remote networks, configuration of PBX (telecom) servers, wiring patch panels, & workstations), rewiring for cleanup (reconfig.), routers (Cisco), switches, APs, 802.* handheld dev., proprietary & vendor active networked dev. (printers, scanners, &security access') , & Desktop Support. Also assist in managing & supporting vendor partnership relations, sales, consultations, remote installations, & escalations.

• Primarily responsible for technical support of internal users, visitors, VIPs, Executives, external clients, & Windows 7 to 10 Upgrade Project across the company• Responsible for remote troubleshooting, consult on OS & Application conflicts, workstation/server support, & hardware builds/maintenance. Also visited various radio sites for Break-Fix scenarios.

Responsible for the upkeep of retail network integrity, security, (legacy & generic) node connectivity issues, server maintenance, workstation/server support, research, and consult on issues. The responsibilities directly affect the profitability of retailers (Stop & Shop, Giant Landover, BiLo, etc.) through-out New England, New York Tri-State, and the Maryland /VA/DC (East Coast areas). Also required some travel around the New England area and (at times). Worked in Windows XP, Win7, Server 2008, & Unix environments. Hardware & Software break/fix & installation (configuration) of PBX (telecom servers & workstations), System P5& P6 servers, routers, switches, APs, handheld dev., proprietary & vendor active networked dev. (printers, scales, registers, price checkers, invoicers, etc), & Desktop Support. Managed & Supported 4 different proprietary reporting elements for facility maintenance, POS, administration, & Escalations.

Responsible for troubleshooting all technical issues (via email and telephone), consult on OS, application, and hardware configurations. The position also requires participation in research and development of “Carbonite”.Worked in APPLE , Win XP, Win7, & Unix environments. Software break/fix & installation & optimization of Carbonite proprietary software (& add-ons), address remote network issues (modems, dialup, ISDN, & satellite), configuration of routers, switches, APs, 802.* handheld dev., proprietary & vendor active networked dev. (printers, scanners, &security access') , & Desktop Support. Also assist in managing & supporting vendor partnership relations, sales, consultations, remote installations, & escalations

Responsible for the loyalty management of American Express worldwide business and exclusive consumer “Centurion” (Black Card) and “Platinum” account holders. This required heavy computer work, customer service work, research and development, training/supervisory duties, and data/security management (www, phone, etc). Worked in Win XP, IP Sect interfaces software proprietary & vendor (activities &security access') minor desktop support. Also assist in supporting vendor partnership relations, sales, consultations, escalations, & conflict resolutions.

Responsible for the safety, security and production of fiduciary notes held for company clientele. Required was daily management of the vault inventory and creator of one departmental database. Involved in quality control and a majority of the administrative tasks.Worked in Win XP environment. Software break/fix & optimization of proprietary software (& add-ons), address remote network issues (fax laser printer, workstation, copier/scanners), proprietary & vendor dev. (printers, scanners, &security access Certificate Vault') & minor departmental desktop support. Also assist in supporting vendor partnership, client relations, & orders

Responsible for the “imaging” of insurance policies/claims, quality control, as well as various other administrative tasks.Worked in Win XP environment. Software optimization of proprietary software, address remote network issues (fax laser printer, workstation, scanners), proprietary & vendor dev. (printers, scanners, &security access) & minor departmental desktop support. Also assist in supporting vendor partnership &invoices

Responsible for troubleshooting all technology issues, training, Desktop Support, and write technology related articles, consult on hardware, and participate in research and development (interoffice software). Also obligated to answer all after hours inquires to the “Account Services Dept. & Tax Lot accounting Web Site”, and involved in "online trading”.Worked in Windows NT, Win Servers, & Unix environments. Software break/fix/distributions & remote installation (configuration of “Trading Workstations”), modems, routers, switches, APs, proprietary & vendor active networks (Price Checkers/tickers, via Telnet / IP Sect Tunnels, etc), & Desktop Support. Managed & Supported several different proprietary reporting elements, POS, administration, & Escalations.

Responsible for customer service, generating & manipulating brokerage and mutual fund accounts, requests for transactions, furnished “quotes & balances” of (securities within) accounts throughout Fidelity Investments.