Jere England Email & Phone Number

Reno, Nv, Us

Plano, Tx, Us

I deliver technical services across ACTIVE’s enterprise software platforms, specifically with RTP enterprise software for the ski industry. Services include database, platform, and infrastructure management (moves, upgrades), system integrations, and hardware configuration. I work directly with clients remotely and onsite throughout North America. Role includes intake and analyzing of business problems, then establishing and deploying technical solutions.

Norden, California, Us

Manage all resort IT systems, projects, operations and support staff for large year-round ski resort. Upgraded failing infrastructure, improved operational reliability and restored internal staff and external client confidence in IT team and operations. Recently participated in cybersecurity recovery effort.

Reno, Nevada, Us

Managed multiple teams of technicians and account managers responsible for supporting technology infrastructure, client relationships and communications and client technology roadmapping for 80 small and medium sized managed IT clients. Key responsibilities included staffing, team building, employee development, client communication and retention, issue escalations and monitoring service response times and service satisfaction.Accomplishments:• Built and strengthened client communications and relations for 40 clients as account manager.• Successfully managed technical and client support staff during major transition from single large technical support team, to segmented support teams able to provide faster and more efficient client support and issue resolution.• Implemented regular employee development process, realigned staff to strengthen teams.• Established and drove new initiatives to shift historically reactive support model to proactive support model reliant on individual initiative and team self-governance.

Reno, Nv, Us

Responsible for management of technical team supporting telecommunications, contact center, telehealth and audio visual systems for level 2 trauma hospital. Managed systems support and project implementations.Accomplishments:• Led extensive and complex RFP discovery and selection process to select new telecommunications system and provider to replace 12 year old PBX system providing telecommunications services to 6,000 end point, multi-site environment.• Bridged telecommunications team historically focused solely on TDM technology with larger IT team and IP based communications technologies.• Oversaw implementation of large conference room expansion for hospital and selection and installation of latest A/V and conference room equipment. Established new support team and processes for A/V and conference rooms.• Worked closely with large internal call center to maximize existing call center technology and processes and plan for replacement call center systems that aligned with current workflows and planned growth and expansion.

Olympic Valley, Ca, Us

Provided day-to-day IT systems operations management for diverse portfolio of technology systems required to operate a year-round mountain resort. Managed and monitored existing technologies, recommended new or upgraded technologies and managed system upgrades and small to large IT projects.Accomplishments:• Managed day-to-day technology and level 1 technical support staff to maintain systems operations 365 days a year; and to successfully make seasonal operations changeovers from peak winter to summer operations• Learned and supported significant number of systems and technologies in support of resort operations, from servers, to PBX systems, to POS and ticket systems and hardware, snowmaking systems, fiber optic and copper cabling.• Led effort to install and support new RFID gate systems to control and track rider access to mountain and track and analyze rider counts.• Led many project planning and implementations and upgrades for multiple systems including system changeover of 80 time clocks, major retail POS systems upgrade, F&B systems replacement, lodging system replacement, ticketing POS and RFID gate integrations.

Taos, Nm, Us

Provided software testing for point of sale software of reported bugs on existing releases and pre-release testing for software patches and new releases.

Olympic Valley, Ca, Us

Provided day-to-day IT systems operations management for diverse portfolio of technology systems required to operate a year-round mountain resort. Managed and monitored existing technologies, recommended new or upgraded technologies and managed system upgrades and small to large IT projects.Accomplishments:• Managed day-to-day technology and level 1 technical support staff to maintain systems operations 365 days a year; and to successfully make seasonal operations changeovers from peak winter to summer operations• Learned and supported significant number of systems and technologies in support of resort operations, from servers, to PBX systems, to POS and ticket systems and hardware, snowmaking systems, fiber optic and copper cabling.• Led effort to install and support new RFID gate systems to control and track rider access to mountain and track and analyze rider counts.• Led many project planning and implementations and upgrades for multiple systems including system changeover of 80 time clocks, major retail POS systems upgrade, F&B systems replacement, lodging system replacement, ticketing POS and RFID gate integrations.

Provided day-to-day IT systems operations management for diverse portfolio of technology systems required to operate a year-round mountain resort. Managed and monitored existing technologies, recommended new or upgraded technologies and managed system upgrades and small to large IT projects.Accomplishments:• Managed day-to-day technology and level 1 technical support staff to maintain systems operations 365 days a year; and to successfully make seasonal operations changeovers from peak winter to summer operations.• Learned and supported significant number of systems and technologies in support of resort operations, from servers, to PBX systems, to POS and ticket systems and hardware, fiber optic and copper cabling.• Planned, rigged lift towers and strung fiber optic cable along Northstar’s gondola linking base to upper mountain, replacing copper modem technology and providing high speed connectivity to upper mountain.• Led many project planning and implementations and upgrades for multiple systems including retirement of AS400 system and replacement with Windows based servers and applications, major retail POS systems upgrade, F&B systems replacement, major ticketing systems replacements.• Participated in multiple IT infrastructure upgrades and installations during Northstar’s redevelopment and new Village development under East West Partners during 2001-2007 construction phases.

Provided retail computer store sales and service support. Component assembled new retail computers and repaired customer computers both in field and in store. Retail computer component ordering and inventory. Gained initial IT skills building computers, computer retail sales and supporting technology in small local businesses.

Deepened administrative skills, DB3 database and Crystal reports skills, while managing day-to-day operations of language school for international learners.

Managed network of nationwide host family coordinators placing and monitoring high school age academic year international exchange students. Worked with coordinators, host families and exchange students to ensure quality academic and cultural exchange experience. Learned invaluable skills related to international relations, international studies and students, cultural differences, volunteer staff management, host family recruitment, student travel and safety and US and international visa regulations.

Community development and improvement and history studies

Worked as welder, metal fabricator, apple picker and chicken house worker while studying Jewish and Christian history and Hebrew language studies

History Major

General Studies