Jereme Scheffel Email & Phone Number

New Albany, In, Us

Massachusetts, United States

• Develop and maintain Standard Operating Procedures and user implementation guides for IT technologies• Deploy, maintain and breakdown our on-site IT and network infrastructure at the races• Promptly answer IT helpdesk tickets, troubleshoot users IT challenges, deploy/retire IT assets• Exhibit strong customer service values and ability to work directly with other Staff team members• Identify needed updates that are critical to performance and stability to on-site IT hardware and settings, ensuring its utmost performance and reliability• Oversee and monitor data usage for on-site networks and extended on-site mobile data devices in accordance with Spartan data usage policies and limits• Develop a backup/disaster internet connectivity plan for on-site networks, maintain up-to-date backup files and configuration settings• Maintain accurate count of IT equipment inventories• Adhering to budget when requesting IT/network equipment and implementing cost saving initiatives• Provide weekly post event status reports by logging, analyzing, and summarizing key wins and misses, required changes and challenges, etc.

New Albany, In

• Utilize tools on the Proactive Team to view and solve issues before they surface.• Lead antivirus review and remediation across the company.• Create scripts and custom monitors to alert on issues pertaining to requests and specific vendor APIs.• Plan for an optimized business continuity across all clients, actively obtaining associated certifications.• Execute monthly, quarterly, and yearly disaster recovery (DR) tests, both locally and/or in the Cloud. • Backup and recovery of client data for various tasks. (Accidental, DR, Forensic) • Deploy and manage Antivirus tools leveraging compliance regulations.• Update proprietary applications for each client. • Work heavily within multiple VMWare vCenter ESXi environments and upgrade to latest versions.• Integrate monitoring and updates to network storage devices.• Proactively resolve DHCP conflicts and low lease availability.• Install Windows, Linux, and application updates upon stable release, sourcing appropriate release notes where required.• Communicate with clients through email, phone, and direct.

Okeana, Oh

• Ensure availability of merchandise and services by approving contracts; maintaining inventories.• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Contact vendors to place store orders and communicate with appropriate parties.• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Optimize inventory database by removing obsolete records, implementing alternate records, and adding new records.

Pensacola, Florida Area

• Transferred seasonally between Pensacola, FL and Cincinnati, OH • Answer incoming calls and direct calls as needed. • Take payments over the counter. • Balance transmittals/prepare bank deposits. • Handle sales after completion by salesperson, including accepting payment on cash sales and down payments on charges. Get appropriate signatures on contracts and revolving charge agreements. • Take complaints and write up customer service reports. • Perform the daily pre-call activities for the store. • Balance cash drawer every morning and evening. • Complete designated computer reports assigned as needed. • File customer tickets. • Communicate with Havertys Credit Services for any A/R change. • Maintain security on all money-related areas.