Currently, I am an Instructor at New Wave English Academy, where I focus on teaching intermediate-level English classes. I develop curriculum content, prepare engaging lesson plans, and employ a range of teaching techniques to accommodate different learning styles. I strive to create a positive learning environment, encourage participation, and use digital resources to enhance classroom interaction and learning efficiency.

I served as a Group Leader and Interpreter for Praying Pelican Mission, where I led and assisted groups from the United States during mission trips to Nicaragua. I ensured participant safety, coordinated logistics, and acted as a primary interpreter for communication between local communities and group members. Due to my performance, I was chosen to lead groups in the Appalachian region for four consecutive months, managing budgets, accommodations, meals, ministry activities, and transportation… Show more I served as a Group Leader and Interpreter for Praying Pelican Mission, where I led and assisted groups from the United States during mission trips to Nicaragua. I ensured participant safety, coordinated logistics, and acted as a primary interpreter for communication between local communities and group members. Due to my performance, I was chosen to lead groups in the Appalachian region for four consecutive months, managing budgets, accommodations, meals, ministry activities, and transportation logistics. Show less

I worked as a Customer Service Agent at Capital One, where I handled customer calls and resolved a variety of issues, including billing inquiries, account disputes, and transaction problems. I focused on providing excellent customer service by actively listening to concerns, delivering accurate information, and offering e�ctive solutions to enhance customer satisfaction.

At CenterPoint Energy, I provided bilingual customer support across four states, addressing a wide range of customer inquiries, billing issues, and service requests. I also created detailed reports for management, analyzed customer feedback, and identified areas for improvement. My e�orts led to a promotion to a �over support role, where I guided and assisted other agents to ensure consistent service quality.