• Led Company in Cold Call Sales. • Upsold clients to help reach their goals• Built rapport with prospects by offering resources (white papers, relevant blog articles, etc.) while understanding where the prospect is in the buying process. • Excellent understanding of SEO, web analytics tools (Google Analytics, etc.), retention metrics and KPIs • Provided Friendly Front-End Developer Support and Weekly Training for Clients • Responsible for Creating Online Ads and Managing… Show more • Led Company in Cold Call Sales. • Upsold clients to help reach their goals• Built rapport with prospects by offering resources (white papers, relevant blog articles, etc.) while understanding where the prospect is in the buying process. • Excellent understanding of SEO, web analytics tools (Google Analytics, etc.), retention metrics and KPIs • Provided Friendly Front-End Developer Support and Weekly Training for Clients • Responsible for Creating Online Ads and Managing Social Media Campaigns, explaining services and effectively troubleshooting issues on accounts to ensure clients receive better results. • Responsible for taking escalated cancellation calls from all departments. • Experience in growing social media audiences and engagement. • Proficient use and understanding of social ecosystem: Instagram, Facebook, Twitter, Pinterest, YouTube and LinkedIn. Show less

Responsible for 200 new clients for the company resulting in 1.56 million in salesManaged Communications, and Client RelationsIntroduced Digital Marketing, Refined Systems and databases to automate processes, Improve Accuracy, Increase Sales Volume, and garnered new accountsCoordinate the Routing of Import Bookings with Airlines and Ocean CarriersCollaborate and built relationships with Customers, Transportation Carriers, and Agent Representatives regarding Air, Ocean and Import… Show more Responsible for 200 new clients for the company resulting in 1.56 million in salesManaged Communications, and Client RelationsIntroduced Digital Marketing, Refined Systems and databases to automate processes, Improve Accuracy, Increase Sales Volume, and garnered new accountsCoordinate the Routing of Import Bookings with Airlines and Ocean CarriersCollaborate and built relationships with Customers, Transportation Carriers, and Agent Representatives regarding Air, Ocean and Import products to strengthen competitivenessPrepared all necessary shipping and Air Documentation related to International and Domestic Bookings and processing import documentation to clearing agents to include: (HAWB's, MAWB's, Manifest, Shipping Instructions, Hazmat Cargo Del., Bill of Ladings, and Certificate of Origin, etc.) Show less