Project Management/Account Management• Responsible for the successful management of 30 accounts including large, multi-state, multi-million-dollar companies• Advising clients of new software features and leveraging current features to enhance their business• Established ability to respectfully negotiate with multiple levels of management• Planning and execution of training plans for my accounts, both on-site and off-site• Principal Administration and Sales Support Subject Matter Expert for multiple customer implementation projects • Proficient in the analysis of user’s business needs and matching them with the proper technology• Facilitation of discovery meetings with project principals, including members of the Executive Leadership Team• Effective performance while working with under tight time constraints• Conducted the operations of my food production company• Installed new hand scanners in the Herman Miller Mainsite manufacturing facilitySupport• Over 20 years of customer support across multiple industries• Trained in the Herman Miller Production System for procedure creation and improvement in the office and manufacturing environment• Maintain SME level knowledge of the Surefire CRM platform, Calendly and BombBomb• Consistently positive customer feedback• Perform external user acceptance testing and internal software QA• Reproduce, document, and submit bugs and system enhancement requests• Schedule and perform customer system upgrades, validate data and train on changes if applicable• Maintain firm knowledge of beverage distribution: liquor laws, commissions, post-off pricing, rebates, discount rules, excise/sales taxes, deposits, etc.Training• Orientation and instruction for newly hired personnel• Mentor new team members and assist with the growth of other team members• Travel onsite, generally up to 6 days per trip, multiple trips to the same location over the course of roughly 3 months, training user groups ranging from one-on-one to 40 people• Conduct webinar training sessions for the purpose of client's continuing education• Recorded training tutorials for software users• Create SOPs based on management team's feedback• Prepare presentations and trainings based on management team's SOPsManagement• Mentoring and leadership of small teams• Assessment of employee performance• Budget and bonus determination for subordinates• Creation of SOPs for team duties