• Planned and executed end-to-end strategy for all digital sales channels, including local restaurant delivery, local grocery delivery, national B2C e-commerce (gifts, grocery, and wine), and national B2B corporate gifting; Increased revenue from $26M in 2021 to $28M in 2022.• Directed a team of five direct reports in the corporate office overseeing Business Planning, B2B Sales, Purchasing and Logistics, e-Commerce Catalog and Merchandising, Strategy, Operations, and Local Grocery Delivery and four direct reports spread across the US and Italy, including a Head of Website Development, a Local Grocery Delivery Catalog Manager, and two customer service agents.• Collaborated cross-functionally with Retail Product, Restaurant Operations, Culinary, Web Development, Logistics, Finance, and Analytics teams to identify, develop, launch, and scale digital sales opportunities in the restaurant and retail spaces.• Negotiated and launched third-party restaurant delivery partnerships with UberEats, Grubhub, Postmates, and DoorDash, driving weekly sales exceeding $250k across six store locations.• Grew DoorDash and Uber partnerships vertically by negotiating terms to add grocery delivery and alcohol delivery services in addition to restaurant delivery.

• Spearheaded overall strategy, planning, direction, and control of QSR department in all eight North American Eataly locations, including over 60 independent counters and $45M in annual sales.• Led team of two direct reports in the corporate office, including QSR Operations Manager and Coffee Operations Specialist, with dotted line responsibility for eight QSR General Managers at each location.• Collaborated across culinary, marketing, human resources, supply chain, and finance to launch five new stores spanning five new markets and on the development of new concepts in existing stores.• Oversaw brand differentiation and success for 11 distinct concepts across North America encompassing grab-n-go (Pronto), prepared food counter (La Gastronomia), Roman pizza (Alla Palla), three coffee brands (Lavazza, Illy, and Caffe Vergnano), pastry (La Pasticceria), and gelato.• Grew same-store QSR sales from 2018 to 2019 by 5.5% by focusing on customer service to drive check average and return visits.• Planned, developed, and implemented policies and standard operating procedures to exceed company's cost-control targets (COGS and labor).• Hired, developed, and led a strong store operations team of General Managers who are “people-first”, innovative, and business-minded.• Developed and implemented GUEST Engagement, a store-level customer service program, with training, KPIs, trackable results, and rewards – GUEST scores increased from 72% to 86% in the first six months, reflecting the increased frequency of meeting customer service standards.• Established pricing procedures for new and existing stores based on robust market benchmarking research, which resulted in a streamlined Tier1/Tier 2 pricing structure based on city classification. • Partnered with Supply Chain team to source local products from local producers in new markets.