Jeremiah Rae Email & Phone Number

Troy, AL

Troy, AL

• Assists staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing, networking and sever equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from staff.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, handhelds and.
• Trains and orients staff on use of hardware, software and security awareness.

As a Beta Tester I am sent Western Digital engineering samples. I am asked to use these samples and provide feedback on my experience.

Daleville, AL

• Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.
• Provided a high volume of technical support to customers on telephone, email.
• Analyzed and resolved software and hardware issues.
• Created help desk documentation with step by step instructions on issue resolution techniques.
• Website support to members and employees, in a "Windows"​ and "OS X"​ environment.
• Provided over the phone sales and account information.

Carmichael, CA

• Met with potential customers, conducted sight surveys, and provided detailed, customized estimates to clients, communicated with customers to ensure satisfaction during and after the completion of projects.
• Drafted legally binding contracts, managed subcontractors.
• Collected payments, kept detailed financial records, performed bookkeeping duties for accounts payable and receivable, taxes and contractor payments.
• Purchased, installed and maintained all office equipment.

North Highlands, CA

• Initiated collection activities on delinquent sub-prime loans, emphasized the importance of timely payments
• Conducted financial interviews with delinquent borrowers, negotiated payment plans, and referred borrowers to in house Loss Mitigation department as needed.
• Collected an average of $45.00 per call made 22 calls per hour and passed 100% of my monitored calls.
• Received two promotions.
• Provided one-on-one training to new and tenured employees.
• Wrote company news letter.

Wilsonville, OR

• Maintained the highest level of customer service and satisfaction working in a fast paced retail environment.
• Maintained and balanced cash drawer daily.
• Set up sound rooms and displays of all types from computers to home-theaters.
• Assisted in training of new employees.
• Considered the “go to guy” in my store.
• Received recognition from Randy Fry himself.

Portland, OR

• Set appointments for blood donors at various collection sites.
• Established “Base Performance Objectives” bonus structure.
• Received recognition for preventing a FDA violation.