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Jeremiah Toppo is listed as Manager at NetEnrich, Inc., a with 749 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Jeremiah Toppo.
Jeremiah Toppo previously worked as Assistant Manager at Tata Teleservices Ltd and Operations Team Manager at Tata Teleservices Ltd. Jeremiah Toppo holds Ba - Bachelor Of Arts, English Language And Literature/Letters from Ranchi University.
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16 years of enriching work experience in Project, Transitions, Delivery, Customer Success, Operations , Quality, Service Assurance and Pre-sales management for EMEA and APAC regions.
Listed skills include Itil Certified, Information Security, Itil, Sales, and 27 others.
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Hyderabad Area, India
Project management and transitions (cost, quality, scale, and scope) to achieve the contractual milestonesPreSales and Bid Management for new Quote, proposals, migration , MSP and NOC transformationsScrum Master for various Agile / Scrum projects, owning Kan -ban and JIRA story boards for milestoneEscalation Management and Continuous process improvement
Hyderabad, Telangana, India
In this role, I set up and grew the Priority Support Center from scratch to a 200+ member team that delivered a full range of managed NOC services (on a 7/24/365 basis)Service Operations and Assurance management along with the timely stakeholders and vendors review and meetingOff shore vendor/ DR and Risk management Service delivery and account management for $ 100K monthly revenue accounts.
Noida, Uttar Pradesh, India
Managed L1 ,L2 teams of Leased line, MPLS, PRI and SIP trunks for enterprise customers.Project migration activities and NPS
Kolkata, West Bengal, India
Managed Services for enterprise customer achieving NPS and C-SATMultiple project transitions and governance
Kolkata, West Bengal, India
Managed a team of L1 associates for Virgin mobile telecom controlling shrinkage, escalations, attrition and enhancing team productivity, quality and customer experience from 72% to 98% ~
Jamshedpur, Jharkhand, India
Call audit, calibrations, briefing, preparing process guidelines and dissemination of updates to achieve transactional Quality and C-SATWorked on multiple Six Sigma Yellow and Green belt projects
Delhi, India
Calibration with the External team on Quality metrics and C-SATManaging Quality KPI's and team performance
Delhi, India
Quality control audits and assessments to gauge the health of the call/ email and workflow performance
Delhi, India
US Culture and communications training to new hired talents
Gurgaon, Haryana, India
Troubleshooting and handling ( UAL - United Airlines ) customer's escalation calls /emails to expedite the resolutionIncident and problem management of frequent flier miles program and customer retention
Gurgaon, Haryana, India
Assisting customer’s technical queries and grievances through Inbound, Outbound, Chat and Email.
Other employees you can reach at netenrich.com. View company contacts for 749 employees →
Harish Babu
Colleague at Netenrich, Inc.Bangalore Rural, Karnataka, India
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RB
Rajesh Bommisetty
Colleague at Netenrich, Inc.Hyderabad, Telangana, India
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DD
Deepthy Dia
Colleague at Netenrich, Inc.Hyderabad, Telangana, India
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SK
Siva Kumar S.
Colleague at Netenrich, Inc.Hyderabad, Telangana, India
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SF
Shah Fazal
Colleague at Netenrich, Inc.Hyderabad, Telangana, India
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SG
Shaikh Gufraan
Colleague at Netenrich, Inc.Hyderabad, Telangana, India
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RM
Ramprasad Muppana
Colleague at Netenrich, Inc.India
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KD
Kousik Das
Colleague at Netenrich, Inc.Bengaluru, Karnataka, India
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RF
Rajkot Fortune Park Jps Grand
Colleague at Netenrich, Inc.Hyderabad, Telangana, India
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RK
Raghav K
Colleague at Netenrich, Inc.Hyderabad, Telangana, India
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Quick answers generated from the profile data available on this page.
Jeremiah Toppo works for NetEnrich, Inc..
Jeremiah Toppo is listed as Manager at NetEnrich, Inc..
Jeremiah Toppo is based in Hyderabad, Telangana, India while working with NetEnrich, Inc..
Jeremiah Toppo has worked for Netenrich, Inc., Tata Teleservices Ltd, Kkr & Co. Inc., Ibm, and Convergys Intelligent Contact.
Jeremiah Toppo's colleagues at NetEnrich, Inc. include Harish Babu, Rajesh Bommisetty, Deepthy Dia, Siva Kumar S., and Shah Fazal.
You can use AeroLeads to view verified contact signals for Jeremiah Toppo at NetEnrich, Inc., including work email, phone, and LinkedIn data when available.
Jeremiah Toppo holds Ba - Bachelor Of Arts, English Language And Literature/Letters from Ranchi University.
Jeremiah Toppo is listed with skills including Itil Certified, Information Security, Itil, Sales, Messaging, Customer Retention, Data Analysis, and Telecommunications.
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